Kedra Pitchford
Customer Service Specialist
Houston,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Customer Service Representative
AHCM
Houston, TX
01.2023 - 04.2023
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Built positive rapport and relationships for high levels of customer satisfaction.
- Answered constant flow of customer calls with minimal wait times.
Administrative Assistant
RA Foundation
Houston, TX
02.2022 - 01.2023
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Sales Representative
S4 Communications
Houston, TX
2019 - 2022
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Made average of 95% outbound and inbound calls per day.
Education
High School Diploma -
North Forest High School
Houston, TX 08.2016 - 05.2018
Skills
Administrative support
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team in the development of Knowlagebase projects.
Certification
Building world knowledge
Timeline
Customer Service Representative
AHCM
01.2023 - 04.2023
Building world knowledge
06-2022
Administrative Assistant
RA Foundation
02.2022 - 01.2023
Sales Representative
S4 Communications
2019 - 2022
High School Diploma -
North Forest High School
08.2016 - 05.2018
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