Keeania Garcia
Rowlett
Summary
Dynamic HR professional with a proven track record at Walmart Inc., excelling in full-cycle recruitment and employee relations. Expert in data-driven decision-making and fostering engagement strategies, I successfully implemented culture-building programs that enhanced retention and performance. Adept at navigating compliance and driving diversity initiatives, I thrive in cross-functional leadership roles.
Overview
9
9
years of professional experience
Work History
People Lead (HR Generalist Function)
Walmart Inc.
Arlington
12.2021 - 04.2025
- Administered full-cycle talent acquisition, including background checks, onboarding, and E-Verify compliance.
- Partnered with management to execute workforce planning, succession strategies, and performance improvement plans.
- Led employee relations initiatives, conducting investigations, resolving conflicts, and ensuring adherence to company policies.
- Drove employee engagement by implementing culture-building programs and recognition events.
- Conducted workforce data analysis to identify trends in turnover, absenteeism, and productivity, resulting in targeted retention strategies.
Sales & Member Services Representative
American Automobile Association (AAA)
Coppell
01.2018 - 01.2021
- Built strong client relationships to exceed sales and customer service KPIs, consistently ranked in top 10% of regional agents.
- Adhered to risk and compliance guidelines while assessing coverage needs and delivering tailored insurance solutions.
- Resolved member concerns with empathy and professionalism, contributing to high customer satisfaction scores.
- Demonstrated cross-functional communication with underwriting and claims departments to streamline services.
Texas Works Advisor I
Texas Health & Human Services Commission
Dallas
01.2016 - 01.2018
- Evaluated eligibility applications for Medicaid, SNAP, and TANF, ensuring compliance with state and federal regulations.
- Provided case management and program education to clients while maintaining strict confidentiality of records.
- Assisted with internal audits, budget tracking, and policy compliance initiatives, supporting operational integrity.
- Delivered clear and accurate communication with diverse populations regarding public assistance benefits.
Education
Associate of Arts - Human Services Management
El Centro College
Dallas, TXSkills
- Full-cycle recruitment and onboarding
- Employee relations and conflict resolution
- HRIS management and data analysis
- Compliance with EEO, ADA, FMLA, HIPAA
- Workforce planning and talent development
- Performance management and coaching
- Diversity, equity, and inclusion (DEI)
- HR policy implementation
- Engagement and retention strategies
- Cross-functional leadership
- Data-driven decision-making
- Change management
Timeline
People Lead (HR Generalist Function)
Walmart Inc.
12.2021 - 04.2025
Sales & Member Services Representative
American Automobile Association (AAA)
01.2018 - 01.2021
Texas Works Advisor I
Texas Health & Human Services Commission
01.2016 - 01.2018
Associate of Arts - Human Services Management
El Centro College