Keeanna Christopher

• Managed payments received through different channels such as mail, phone, and online transactions at UEI College
• Analyzed customer financial statements to determine payment plans.
• Conducted thorough research on account information for precise record-keeping.
• Achieved success in a remote position using Microsoft Excel
• Collaborated with internal teams in regular meetings to track collections progress.
• Identified and communicated with delinquent customers to facilitate payment, minimizing the likelihood of involving third-party collections agencies or legal repercussions.
• Successfully retrieved outstanding balances from delinquent accounts belonging to UEI College students.
• Provided instructions and guidance to students on completing financial aid applications.

• Verified patient eligibility for benefits according to healthcare policies and procedures.
• Identified discrepancies between invoices and claims forms submitted by providers and corrected them accordingly.
• Provided technical support to customers regarding the use and maintenance of their medical equipment.
• Verified and updated patients' insurance information
• Placed patient medical supplies orders
• Demonstrated strong problem-solving abilities while assisting dissatisfied customers in resolving their concerns.
• Troubleshot any issues related to malfunctioning or improperly installed medical equipment.
• Facilitated efficient communication between doctors' offices and patients by electronically transmitting necessary documents for supply procurement.

• Developed account plans to maximize results by aligning company services to partner requirements and demonstrating commercial opportunity.
• Resolved customer complaints regarding sales and service.
• Supported sales team members to drive growth and development.
• Directed and coordinated products, services and sales activities.
• Enhanced sales volume through skilled support to both new and inactive customers.
• Developed and significantly grew assigned territory using strong engagement and marketing skills.
• Skilled in cross-selling and upselling products or services to increase revenue and customer loyalty.

• Demonstrated strong communication skills and persuasive techniques to successfully sell DirecTV products and services.

• Collaborated with team members to create effective sales strategies and share best practices for selling DirecTV

• Stocked shelves with merchandise and ensured product displays were neat and orderly.
• Trained new associates on store operations, policies, and procedures.
• Provided customer service support for inquiries, complaints, and returns.
• Helped customers locate items within the store using the inventory system.
• Performed cash register functions accurately and efficiently.