Keeasia Fodham
Arlington,TX
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Everise
Arlington, TX
06.2024 - 12.2024
- Answered incoming calls regarding customers' claims and authorizations.
- Answered customer inquiries and provided accurate information regarding products and services.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Resolved customer complaints by identifying problems, researching solutions, and providing corrective action plans.
Customer Service Representative
Ascension
Dallas, TX
02.2023 - 04.2024
- Answering inbound calls and making outbound calls.
- Resubmitting and processing claims at the customer's request.
- effectively managed a high call volume by picking up calls within the desired time frame and promptly responding to each customer inquiry
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Monitored customer satisfaction levels through surveys and feedback forms.
Customer Service Representative
Amazon
Irving, TX
02.2022 - 10.2022
- Answered inbound and outbound calls, chats, and emails to facilitate customer service.
- Assisted customers with product selection based on individual needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Ensuring patient PHI, and keeping accurate account notes and records for conversations with customers.
Education
High School Diploma -
Hebron Highschool
Carrollton, TX05-2019
Skills
- Inbound and outbound calling
- Customer service
- Multi-task management
- Office equipment proficiency
- Computer proficiency
- Documentation
- Typing proficiency
Timeline
Customer Service Representative
Everise
06.2024 - 12.2024
Customer Service Representative
Ascension
02.2023 - 04.2024
Customer Service Representative
Amazon
02.2022 - 10.2022
High School Diploma -
Hebron Highschool