Keegan Andersen
Philadelphia,PA
Summary
Driven professional skilled in effective communication and multitasking. Experienced in facilitating collaboration between departments, with a strong focus on conflict resolution and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Surgery Scheduling Coordinator
Novant Healthcare
Mount Pleasant, SC
04.2025 - 12.2025
- Scheduled surgeries using electronic scheduling software for efficient patient management.
- Communicated with patients regarding pre-operative instructions and appointment times.
- Collaborated with insurance providers to verify patient coverage for surgical procedures.
- Provided support to surgeons by preparing documents needed for surgeries, such as consent forms and discharge instructions.
- Located scheduling barriers and implemented appropriate solutions.
Lead Server
Islander 71 Restaurant
Isle of Palms, SC
02.2024 - 11.2025
- Resolved guest inquiries and issues, contributing to improved customer satisfaction.
- Trained and mentored new servers on menu offerings and service standards, ensuring consistent service quality.
- Delivered exceptional service to high volume of daily customers, fostering repeat business.
- Worked with management to coordinate special functions and events.
Patient Service Representative
Novant Healthcare
Mount Pleasant, SC
11.2024 - 04.2025
- Provided exceptional customer service to patients in person and over the phone.
- Processed patient registration forms and verified insurance information to ensure accurate patient data and coverage.
- Maintained accurate patient records in electronic health record systems.
- Coordinated follow-up appointments and referrals to facilitate ongoing patient care and improve continuity.
Substitute Teacher, K-12
Kelly Educational Services
Charleston, SC
08.2023 - 11.2024
- Implemented lesson plans for various subjects across K-12 grade levels.
- Managed classroom behavior to maintain a positive learning environment.
- Integrated technology into lessons to enhance learning experiences.
Server
Big Fish Grill Restaurant Group
Rehoboth Beach, DE
04.2022 - 08.2023
- Delivered outstanding customer service, enhancing guest satisfaction in a fast-paced dining environment.
- Processed orders, split bills, and calculated totals using POS terminals, facilitating efficient service.
- Ensured cleanliness and organization of tables and dining areas, contributing to a positive dining experience.
Education
Bachelor of Science - Psychology
Salisbury University
Salisbury, Maryland, MD05.2023
Associate of Science - Education
Delaware Technical Community College
DE05.2021
Skills
- Scheduling software
- Data analysis
- Customer relationship management
- Training and mentoring
- Multitasking and organization
- Conflict resolution
- Effective communication
Timeline
Surgery Scheduling Coordinator
Novant Healthcare
04.2025 - 12.2025
Patient Service Representative
Novant Healthcare
11.2024 - 04.2025
Lead Server
Islander 71 Restaurant
02.2024 - 11.2025
Substitute Teacher, K-12
Kelly Educational Services
08.2023 - 11.2024
Server
Big Fish Grill Restaurant Group
04.2022 - 08.2023
Bachelor of Science - Psychology
Salisbury University
Associate of Science - Education
Delaware Technical Community College