Keegan Mulvany
Denver,CO
Summary
Dynamic leader with a proven track record at Coldstone Creamy, adept in customer service and inventory management. Excels in creating efficient operational strategies, boosting team performance, and enhancing customer satisfaction. Skilled in competitor research and fostering team leadership, consistently driving business growth and operational excellence. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
8
8
years of professional experience
Work History
Manager
Freakys smoke shop
Denver, Colorado
01.2023 - 03.2025
- Opened facility daily and prepared areas for service.
- Implemented strategies to improve operational efficiency in order to reduce costs.
- Handled incoming calls from customers regarding product inquiries or orders.
- Delegated work to staff, setting priorities and goals.
- Implemented successful business strategies to increase revenue and target new markets.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Processed credit card payments and counted back change and currency with accuracy rate.
- Monitored employee performance to ensure adherence to company policies and procedures.
- Organized paperwork associated with each financial transaction in an orderly manner.
- Discounted purchases by scanning and redeeming coupons.
- Verified and recorded cash totals from daily receipts.
- Welcomed customers, offering assistance to help find store items.
- Followed standard infection control protocols to avoid illness or contamination.
- Identified areas of improvement in existing organizational structures.
- Submitted reports to and reviewed reports with supervisor.
- Collaborated with management to develop strategies for improving efficiency in the workplace.
Manager
Smoke and vape
Aurora, CO
05.2021 - 12.2022
- Reconciled daily sales receipts against cash drawer for accuracy.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Developed and implemented operational procedures to ensure quality standards are met.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Mitigated business risks by working closely with staff members and assessing performance.
- Troubleshot hardware and software issues in a timely manner to prevent disruption of service.
- Performed technical support for users via in-person, telephone and electronic means.
Manager
Coldstone Creamy
Highlands Ranch, CO
03.2017 - 05.2021
- Organized paperwork associated with each financial transaction in an orderly manner.
- Welcomed customers, offering assistance to help find store items.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Answered customer questions and provided store information.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Followed recipes and customer requests to prepare meals.
- Stocked hot and cold cases and displays to offer wide variety of prepared foods to guests.
- Reconciled daily sales receipts against cash drawer for accuracy.
- Managed daily operations, client relations and IT.
Security Assistant
Infinity Park
Glendale, Colorado
03.2019 - 02.2020
- Patrolled crowds during events to preserve order and promote security.
- Participated in training sessions on topics such as active shooter response, workplace violence prevention.
- Conducted regular inspections of locks, doors, windows, and other entry points for potential vulnerabilities.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Helped ensure compliance with industry regulations and company policies.
- Sold tickets and collected additional fees from customers for special services.
- Collaborated with vendors on purchasing decisions to minimize costs while ensuring quality products.
- Handed out fliers and announced information to patrons to generate interest in new attractions and rides.
- Engaged with fans and the community to build support and foster team spirit.
- Resolved customer complaints regarding worker performance or services rendered.
- Identified suspicious activity to determine appropriate response.
- Remaining alert at all times while on duty by being aware of surroundings.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Communicated with customers about requests for additional supplies or cleaning services.
- Monitored customer traffic patterns, adjusting staffing levels accordingly.
- Offered customer support by directing to designated locations and connecting with specific personnel.
Education
High School Diploma -
Mountain Vista
Highlands Ranch, CO05-2018
Skills
- Marketing
- Recruiting and interviewing
- Competitor research
- Data analysis
- Computer operations management
- Flexible schedule
- Critical thinking
- Reporting and documentation
- Inventory management
- Networking strategies
- Schedule preparation
- Salesforce management
- Staff training and development
- Shift scheduling
- Team leadership
- Safety procedures
- Performance management
- Decision-making
- Customer service
- Staff development
- Sales techniques
- Drawer counting
- Opening and closing coordination
- Alarm systems
- Employee scheduling
- Food assembly
- Food safety
- Food and beverage pairing
- Recipe execution precision
- Portion control
- Cash register operation
- Alarm response
- Event security
- Investigation techniques
- Parking enforcement
- Perimeter checks
Affiliations
- Hiking
- Long Boarding
- Cooking & Baking
- Painting & reading
- Video games
- Driving around colorado trying new foods, meeting new people.
Languages
English
Professional
Spanish
Limited
German
Limited
sign language
Professional
References
References available upon request.
Timeline
Manager
Freakys smoke shop
01.2023 - 03.2025
Manager
Smoke and vape
05.2021 - 12.2022
Security Assistant
Infinity Park
03.2019 - 02.2020
Manager
Coldstone Creamy
03.2017 - 05.2021
High School Diploma -
Mountain Vista