Keegan Osterman
Tampa
Summary
Detail-oriented individual with excellent information absorption which allows for greater adaptability, and complex problem solving abilities. Furthered these skills through team leadership in high stress environment. Known for camaraderie and ability to think on my feet.
Overview
1
1
year of professional experience
Work History
Associate
Panera Bread
New Smyrna Beach, FL
07.2024 - 02.2025
- Developed an appreciation for the value of a dollar in relation to the effort needed to earn it.
- Developed the ability to maintain focus and quality of work throughout 12 hour work days.
- Developed fast paced communication skills required to lead teams through rushes while maintaining customer approval
- Developed communication skills required to de-escalate situations in which customers were angered.
- Delivered exceptional customer service by efficiently processing orders and addressing inquiries.
- Maintained cleanliness and organization of dining and kitchen areas to enhance guest experience.
- Assisted in training new team members on operational procedures and safety protocols.
- Executed food preparation tasks following health guidelines to ensure quality standards.
- Developed methods of specialized cleaning which are still in use at the location a year after I left the location and the company.
- Effectively led teams through rushes while maintaining consistent quality.
Education
Bachelor of Arts - Political Science
University of South Florida
Tampa, FL12-2027
High School Diploma -
New Smyrna Beach High School
New Smyrna Beach, FL05-2025
Skills
- Customer service
- Decision-making
- Complex Problem-solving
- Cross-functional teamwork
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Customer interaction
- Courteous and professional
Timeline
Associate
Panera Bread
07.2024 - 02.2025
Bachelor of Arts - Political Science
University of South Florida
High School Diploma -
New Smyrna Beach High School