Keela Mitchell
Fresno
Summary
Reliable and motivated professional with strong attendance, punctuality, and time management. Strong customer service experience in fast-paced environments, focused on providing friendly, efficient, and accurate service. Skilled in assisting customers, handling transactions, resolving issues, and creating a positive experience at every interaction.
Known for clear communication, professionalism, and the ability to stay calm under pressure while delivering consistent, high-quality service. Also proficient with computer systems, supporting efficiency and adaptability on the job.
Overview
10
10
years of professional experience
Work History
Office Assistant
Landmark electric
Missouri City
11.2021 - Current
- Responsible for answering phone calls
- Monitored calendars and scheduled appointments based on availability and established load
- Communicated with customers, employees and vendors to answer questions and address complaints.
- use spreadsheets efficiently, and perform calculations and automation to process large volumes of data
- Printed valuable information, documents , emails that vendors or employees needed .
Host
Lupe Tortilla
Fresno
08.2021 - 11.2021
- Greeted guest warmly and created a welcoming dining experience
- Managed waitlist and seating to optimize flow and minimize wait times
- Communicated effectively with staff to ensure excellent customer service
Server/Quality Assurance/host
Chili’s
Missouri City
06.2016 - 03.2020
- Greeted guests and gathered information to seat groups or place on waitlist.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Answered telephone to provide dining information and take reservations
- Took orders in a timely manner
- Greeted customers, answered questions and recommended specials to increase profits.
- Presented food and beverages to guests at tables.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly and efficiently to improve customer experience
Education
Hightower High School
Missouri City, TXSkills
- Customer service excellence
- Communication & interpersonal skills
- Attention to detail
- Microsoft excel & office tools
- Team collaboration
- Time management /Multitasking in fast paced environments
Timeline
Office Assistant
Landmark electric
11.2021 - Current
Host
Lupe Tortilla
08.2021 - 11.2021
Server/Quality Assurance/host
Chili’s
06.2016 - 03.2020
Hightower High School