Keelan Ryan
Vancouver BC
Summary
Dynamic Account Manager with a proven track record at Actalent Services, enhancing client portfolios and driving sales growth through strategic negotiation and exceptional service. Expert in Salesforce, with a knack for building C-suite trust and delivering ROI. Achieved significant customer satisfaction and sales productivity, showcasing business acumen and sales expertise.
Overview
4
4
years of professional experience
Work History
Account Manager
Actalent Services
01.2024 - Current
- Conducted well-prepared face-to-face and virtual meetings with decision-makers, effectively qualifying business opportunities and creating value to meet client needs.
- Secured new accounts, expanded existing ones, and provided exceptional service to both active and prospective customers.
- Maximized profitability through strategic negotiation of bill rates and terms.
- Collaborated with recruiting teams and customer support to align clients' talent needs with consultants' payroll expectations.
- Ensured client satisfaction by thoroughly understanding their requirements and actively seeking feedback on performance.
- Shared account knowledge with team members (recruiters, field support, sales, director) during office meetings.
- Maintained a disciplined sales operating rhythm within CRM (Salesforce) to drive business development, enhance future value propositions, and ensure effective execution.
Technical Recruiter
Aston Carter / Actalent Services
03.2022 - 01.2024
- Lead Generation: Identify and generate leads through various channels, including networking, social media, job boards, and referrals.
- Candidate Sourcing: Utilize innovative sourcing strategies to attract high-quality candidates for various roles.
- Pipeline Development: Build and maintain a strong pipeline of candidates and prospects to meet current and future hiring needs.
- CRM Management: Effectively use the CRM (Customer Relationship Management) system to track and manage candidate information, interactions, and recruitment activities.
- Screening and Interviewing: Conduct thorough screening and interviewing of candidates to assess their qualifications, experience, and cultural fit.
- Client Collaboration: Partner with hiring managers and clients to understand their staffing needs and provide tailored recruitment solutions.
- Market Research: Stay updated on industry trends and market conditions to provide insights and recommendations for recruitment strategies.
- Relationship Building: Develop and maintain strong relationships with candidates, clients, and industry professionals.
- Reporting: Prepare and present regular reports on recruitment activities, pipeline status, and key metrics.
Recruiting Assistant
Recruiting in Motion
09.2021 - 03.2022
- Lead Generation: Assist in identifying and generating leads through various channels, including job boards, social media, and networking events.
- Candidate Sourcing: Utilize innovative sourcing strategies to attract high-quality candidates for various roles.
- Pipeline Development: Build and maintain a strong pipeline of candidates and prospects to meet current and future hiring needs.
- CRM Management: Effectively use the CRM system to track and manage candidate information, interactions, and recruitment activities.
- Administrative Support: Provide administrative support to the recruitment team, including scheduling interviews, maintaining candidate records, and managing correspondence.
- Communication: Communicate with candidates to provide updates on their application status and answer any inquiries.
- Interview Coordination: Coordinate and schedule interviews between candidates and hiring managers, ensuring all parties are informed and prepared.
- Document Preparation: Prepare and distribute necessary documentation, such as offer letters and onboarding materials.
- Market Research: Conduct market research to stay informed about industry trends and competitor activities.
- Event Support: Assist in organizing and attending recruitment events, job fairs, and networking sessions.
Customer Service Sales Representative
Wayfair
07.2020 - 07.2021
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Informed customers of promotions to increase sales productivity and volume.
- Set and achieved company defined goals.
Education
Bachelor of Arts - Business Administration
GMIT
Ireland 09-2020
Skills
- Business AcumenDeep understanding of business operations and C-level priorities
- Sales ExpertiseProven track record in full cycle sales, including field sales
- Customer EngagementAbility to build credibility and trust with C-suite executives
- Strategic ThinkingExperience in crafting business cases and delivering ROI
- Technical KnowledgeProficiency in Salesforce Platform and specific cloud solutions
Timeline
Account Manager
Actalent Services
01.2024 - Current
Technical Recruiter
Aston Carter / Actalent Services
03.2022 - 01.2024
Recruiting Assistant
Recruiting in Motion
09.2021 - 03.2022
Customer Service Sales Representative
Wayfair
07.2020 - 07.2021
Bachelor of Arts - Business Administration
GMIT
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