Keelani Thompson
Standard Staffing
Texarkana,TX
19
years of professional experience
Patient Access Coordinator supporting patient intake, coordinating 80+ appointments per week, and insurance verification in healthcare settings. Maintains EMR records, handles inbound and outbound calls, and keeps patient profiles accurate, confidential, and ready for daily operations. Brings strong customer service and HIPAA compliance to fast-paced front-office work.
Work History
Patient Access Coordinator
11 Years 1 Month- Coordinated 80 patient appointments weekly while balancing scheduling updates and intake needs.
- Collected intake information accurately and entered patient details into electronic systems.
- Maintained current patient profiles and documentation in electronic medical records systems.
- Handled inbound and outbound calls professionally while supporting scheduling and office requests.
- Protected patient confidentiality and followed HIPAA requirements in daily administrative work.
- Supported scheduling updates and front desk operations to keep office workflows organized.
Intake Specialist
4 Years 11 Months- Verified 75 patient records weekly to support accurate medical documentation and patient identification.
- Collected blood specimens using proper phlebotomy technique and maintained patient comfort throughout the process.
- Communicated professionally with patients and healthcare staff in fast-paced clinical environments.
- Maintained organized medical records and handled sensitive information with discretion.
- Followed sanitation procedures to keep collection areas clean and ready for patient visits.
- Supported administrative accuracy by documenting patient information promptly and completely.
Mobile Phlebotomist
2 Years 4 Months- Verified patient information, insurance details, and visit readiness before each mobile collection appointment.
- Maintained accurate documentation for specimens, referrals, and appointment records throughout daily assignments.
- Communicated appointment details clearly with patients, clinics, and staff using professional phone etiquette.
- Followed HIPAA requirements while handling patient information and sensitive scheduling details.
Education
Associate of Arts - Social Work
Associate of Arts - General Studies
Skills
Appointment scheduling
Insurance verification
Patient intake
Referral coordination
Front desk operations
Prior authorization
Electronic medical records (EMR)
Data entry & documentation
HIPAA compliance
Appointment confirmation
Medical records management
Scheduling software
Multi-line phone systems
Timeline
Patient Access Coordinator
Standard Staffing
07.2015 - 08.2026Read More
Intake Specialist
Standard Staffing
05.2010 - 04.2015Read More
Mobile Phlebotomist
Elite Staffing
12.2007 - 04.2010Read More
Texarkana College
Associate of Arts from General Studies
Read More
Northeast Texas Community College
Associate of Arts from Social Work
Read More