Keeley Gill
Verbena,AL
Summary
Dedicated server with exceptional customer service skills. Proven ability to enhance guest experiences through effective communication and problem-solving.
Flexible and dependable team member with a strong background in fast-paced dining environments. Known for problem-solving abilities and maintaining high standards of service, ready to contribute to a dynamic team.
Overview
3
3
years of professional experience
Work History
Server
Buffalo Wild Wings
Alabaster, AL
01.2026 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Managed accurate order taking and food delivery for diverse clientele.
- Trained new servers on menu knowledge and service protocols.
- Collaborated with kitchen staff to ensure timely food preparation and presentation.
- Monitored dining area to maintain cleanliness and readiness for service.
- Implemented upselling techniques, contributing to increased sales revenue.
Cashier Trainer, Togo Specialist, and Host
Jim N Nicks Bar-B-Q
Hoover, AL
01.2024 - Current
- Trained new cashiers on register operations and customer service best practices.
- Developed training materials to enhance onboarding efficiency for cashier staff.
- Monitored cashier performance to ensure adherence to company policies and procedures.
- Provided ongoing support and feedback to improve team member skills and confidence.
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Improved communication between cashiers and other departments, fostering a more cohesive store environment.
- Helped customers complete purchases, locate items, and join reward programs.
- Streamlined order preparation processes, ensuring timely and accurate order fulfillment.
- Welcomed guests and managed seating arrangements to optimize flow and enhance guest experience.
Barista
Ellianos Coffee
Clanton, AL
10.2022 - 01.2024
- Prepared and served high-quality coffee beverages in fast-paced environment.
- Operated espresso machines and brewing equipment efficiently during peak hours.
- Maintained cleanliness and organization of work area to meet health standards.
- Provided excellent customer service by addressing inquiries and resolving complaints promptly.
- Managed inventory levels, ensuring timely restocking of supplies and ingredients.
Education
High School Diploma - Marketing
Jefferson State Community College
Birmingham, AL05-2026
High School Diploma -
Chilton County High School
Clanton, AL05-2024
Skills
- Exceptional customer service
- Hospitality service expertise
- Customer service
- Team leadership and training
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Critical thinking
Timeline
Server
Buffalo Wild Wings
01.2026 - Current
Cashier Trainer, Togo Specialist, and Host
Jim N Nicks Bar-B-Q
01.2024 - Current
Barista
Ellianos Coffee
10.2022 - 01.2024
High School Diploma - Marketing
Jefferson State Community College
High School Diploma -
Chilton County High School