Keeley Shull
Keller
Summary
Responsible restaurant server adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic sales team member possessing sharp memorization skills and outstanding teamwork abilities, as well as maintaining positive demeanor during tasking work hours. Well-adapted customer service and people skills cross different work platforms.
Overview
10
10
years of professional experience
Work History
Restaurant Server
Chuy's Tex-Mex Restaurant
Fort Worth
03.2022 - Current
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Handled food safely and kept spaces clean throughout my shifts to ensure the restaurant's success.
- Acquired great customer service skills over the years and have never poorly interacted with customers. I have received many customer service reviews saying my mood never drops even when our restaurant gets chaotic.
- I'm a trainer for my location so I give new employees orientations as needed, as well as put together welcome packets and make schedules for new hires.
- I am cross-trained, I've worked both to-go and expo shifts in order to help the restaurant need be.
Footwear Associate
Academy Sports + Outdoors
Fort Worth
05.2018 - 11.2019
- Learned great customer service skills and to be readily available on the sales floor should customers need any help or advice.
- Unloaded freight trucks, stocked merchandise and maintained aisles and product displays to ensure neat, clean and organized aisles on our sales floor.
- Applied knowledge of correct sizing and fit to help customers find comfortable shoes. I also quickly learned what shoe type and brand to recommend for the customers needed use or favored features.
- I was cross-trained to be a cashier in order to help out with busy days around holidays, large promotional sales, or special events.
Coffee Barista
Starbucks
Colleyville
04.2015 - 01.2016
- Managed cash register and processed transactions with accuracy and integrity.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, ensuring to follow specific recipes and presentation standards.
- Greeted guests with pleasant smile and superior customer service.
- I learned the drink menu by memory, drink to ice serving portions, allotted cooking times for food items offered.
- I was on microphone to run the drive through, therefore always kept a positive attitude and provided great customer service while exercising people skills.
- Repeat back any and all orders to ensure correctness and lessen any mishaps across the cafe.
Education
Some College (No Degree) - Psychology
Tarrant County College
Fort Worth, TXSkills
- Food safety skills
- Point of sale
- Order accuracy
- Great customer service
- People skills
- Positive attitude
- Adaptable for place of work
- Willingness to be cross-trained
Timeline
Restaurant Server
Chuy's Tex-Mex Restaurant
03.2022 - Current
Footwear Associate
Academy Sports + Outdoors
05.2018 - 11.2019
Coffee Barista
Starbucks
04.2015 - 01.2016
Some College (No Degree) - Psychology
Tarrant County College