Keely Patterson
San Antonio,TX
Summary
Background includes customer service, training and restaurant work in diverse environments. Adept at multitasking in fast-paced environments to meet customer needs and support team members. Well-versed in all beverage types and specialty preparations.
Overview
9
9
years of professional experience
Work History
Barista Trainer
Starbucks
12.2021 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
Assistant Manager
I’ll Have A Smoothie
05.2021 - 12.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Receptionist
Screen Pro Graphics
07.2019 - 01.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Hostess
Silo Elevated Cuisine And Bar
10.2017 - 05.2019
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Swim Instructor
Love To Swim And Tumble School
03.2017 - 10.2017
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Addressed behavioral issues promptly using a fair and consistent approach, fostering a respectful learning environment for all participants.
Kids Involvement Network
Northeast Independent School District
11.2016 - 05.2017
- Facilitated smooth transitions between daily activities, minimizing disruptions and maintaining a structured classroom environment conducive to learning.
- Created classroom environment conducive to learning and appropriate to maturity and interests of students.
- Planned curriculum to meet individual needs, interests and abilities of students.
Counter Helper
Bill Miller BBQ
06.2015 - 09.2015
- Assisted in maintaining a clean and organized work area, ensuring optimal productivity.
- Developed strong rapport with customers through attentive listening and personalized service approaches.
- Provided product recommendations based on customer preferences, boosting overall satisfaction.
- Handled cash transactions accurately, maintaining proper accounting records for management review.
- Streamlined order processing for faster turnaround times, leading to increased sales.
Education
No Degree - Multidisciplinary Studies
The University of Texas At San Antonio
San Antonio, TX12.2025
High School Diploma -
James Madison High School
San Antonio, TX06.2015
Skills
- Leadership experience
- Health and safety compliance
- Cleanliness standards
- Coffee expertise
Timeline
Barista Trainer
Starbucks
12.2021 - Current
Assistant Manager
I’ll Have A Smoothie
05.2021 - 12.2021
Receptionist
Screen Pro Graphics
07.2019 - 01.2021
Hostess
Silo Elevated Cuisine And Bar
10.2017 - 05.2019
Swim Instructor
Love To Swim And Tumble School
03.2017 - 10.2017
Kids Involvement Network
Northeast Independent School District
11.2016 - 05.2017
Counter Helper
Bill Miller BBQ
06.2015 - 09.2015
No Degree - Multidisciplinary Studies
The University of Texas At San Antonio
High School Diploma -
James Madison High School
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