Keely Patton
Scranton,PA
Summary
Enthusiastic individual eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of work needed to be done and training in multiple areas. Motivated to learn, grow and excel in any environment.
Overview
7
7
years of professional experience
Work History
Shift Leader
Dunkin' Brands
Clark's Summit, PA
07.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Enforced company policies and regulations with employees.
Crew Member
Sheetz
Taylor, PA
01.2022 - 06.2022
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked well with teammates and accepted coaching from management team.
Crew Member
Dunkin' Brands
Harvey's Lake, PA
07.2020 - 01.2022
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Trained new employees and delegated daily tasks and responsibilities.
Pharmacy Technician
CVS Pharmacy
Dallas, PA
01.2020 - 07.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
Barista
Starbucks
Wilkes-Barre, PA
08.2019 - 01.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Pharmacy Technician
Cook's Pharmacy
Dallas, PA
11.2017 - 08.2019
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
Busser/Restaurant Waitress
Tomasino's
Dallas, PA
11.2015 - 11.2017
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
Education
Transferred To Keystone College -
Wilkes University
Wilkes-barre, PAWorking On A Bachelor's Degree - Early Childhood Education
Keystone College
La Plume, PA05.2024
Skills
- Training Assistance
- Conflict Resolution
- Verbal and Written Communication
- Policy and Procedure Enforcement
- Creative Solutions
Timeline
Shift Leader
Dunkin' Brands
07.2022 - Current
Crew Member
Sheetz
01.2022 - 06.2022
Crew Member
Dunkin' Brands
07.2020 - 01.2022
Pharmacy Technician
CVS Pharmacy
01.2020 - 07.2020
Barista
Starbucks
08.2019 - 01.2020
Pharmacy Technician
Cook's Pharmacy
11.2017 - 08.2019
Busser/Restaurant Waitress
Tomasino's
11.2015 - 11.2017
Transferred To Keystone College -
Wilkes University
Working On A Bachelor's Degree - Early Childhood Education
Keystone College
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