Keely Ann Reed
Knoxville,TN
Summary
Hardworking employee with great customer service, multitasking and time management abilities. Devoted to giving every customer/client a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Verification Specialist
Axle Logistics LLC
Knoxville, TN
12.2021 - 02.2024
- Assisted in the development of new verification methods and processes.
- Collaborated with other departments to ensure timely resolution of issues related to verification activities.
- Responded promptly to inquiries from clients regarding their account status or verification process and ensured accurate data.
- Generated weekly excel reports on key performance metrics related to the effectiveness of the verification process.
- Assisted with NOA's and LOR's for factoring companies.
- Updated W-9's and W-8's.
- Navigated through multiple online systems to obtain documentation.
- Examined claims, records and procedures to grant approval of verification.
- Assisted team members with training.
- Investigated discrepancies in client accounts to determine root cause and resolution.
- Assisted with Freight bill auditing and telephone duties in an efficient manner.
Front Desk Associate
Mckibbon Hospitality
Knoxville, TN
12.2018 - 12.2021
- Greeted guests upon arrival and provided excellent customer service.
- Answered phones, booked reservations, and responded to inquiries from customers.
- Provided timely and accurate information regarding hotel services, amenities, local attractions.
- Maintained daily records of all transactions, including payments and cancellations.
- Monitored lobby activity throughout shift to ensure safety of guests and staff members.
- Sorted incoming mail and distributed it accordingly throughout the facility.
- Conducted routine inspections of front desk area to ensure cleanliness and neatness at all times.
- Handled various administrative tasks such as filing paperwork, entering data into computer systems, photocopying documents.
- Resolved customer complaints in a professional manner while maintaining high standards of service quality.
- Trained newly hired employees on front desk procedures and business operations.
- Coordinated with housekeeping, maintenance and grounds teams to address guest needs with professionalism and detail orientation.
- Encouraged guests to participate in rewards programs to promote brand loyalty.
- Planned customized itineraries for guests with special activities to support local tourism and entertainment industries.
Education
Registered Dental Assistant (RDA)
Dental Staff School Of Knoxville
Knoxville, TN05-2022
Some College (No Degree) - Interior Design
Pellissippi State Community College
Knoxville, TNSkills
- Attention to Detail
- Communication
- Teamwork
- Problem Solving
- Proficient in Excel and Word
- Customer Service
- Strong work ethic
- Time management
- Radiology Knowledge
- Data Analysis
References
References available upon request.
Timeline
Verification Specialist
Axle Logistics LLC
12.2021 - 02.2024
Front Desk Associate
Mckibbon Hospitality
12.2018 - 12.2021
Registered Dental Assistant (RDA)
Dental Staff School Of Knoxville
Some College (No Degree) - Interior Design
Pellissippi State Community College
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