Keena Bradley
Columbus,GA
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports meeting company guidelines.
Overview
14
14
years of professional experience
Work History
Customer Care Manager/Recruiter Specialist
Tailored Management
01.2024 - 09.2024
- Implemented effective quality control measures to minimize errors and ensure high standards of service..
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Promptly corresponded with applicants and coordinated and conducted interviews.
Estee Lauder Counter Manager-Macy's - Beauty Advisor
MAC Cosmetics
08.2023 - 01.2024
- Provided personalized makeup consultations and product recommendations
- Boosted sales through effective product demonstrations and in-depth knowledge of cosmetic trends
- Improved overall store appearance by regularly restocking merchandise, maintaining displays, and updating signage
Leasing/Property Manager
Cap City Apartments
10.2014 - 12.2022
- Assisted in creating and processing leasing paperwork.
- Assisted leasing agents with marketing initiatives to attract new residents and reduce vacancy rates.
- Provided outstanding service to both prospective tenants and current residents throughout the entire leasing process
- Completed final move-out walk-throughs with tenants to identify required repairs.
Telephone Banker
PNC Bank
10.2012 - 09.2014
- Handled inquiries regarding bank accounts, online banking, new account opening, sales, and stop payments.
- Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
- Upheld strict security procedures to verify identities when completing actions for members and giving out private banking information.
Customer Care
Alliance Data
11.2010 - 09.2012
- Worked in an inbound call center, handled account opening, credit limit increase, dispute filing, payment authorizations, payment processing, and sales.
- Fostered strong relationships with clients through exceptional account management and attentive customer care.
- Provided professional guidance to colleagues as a subject matter expert in key areas of customer care operations.
Education
Esthetics License -
New Directions Beauty Institute
01.2021
Degree -
Ohio Center For Broadcasting
05.2014
Graduated -
CAEC High School
06.2010
Skills
- Interacting with customers & co workers in a well professional manner
- Excellent Customer Relation Skills
- Computer Savvy
- Inbound/Outbound Call Centers
- Skilled with working with high call volume
- Product demonstration
- Customer Relations
- Training and mentoring
Timeline
Customer Care Manager/Recruiter Specialist
Tailored Management
01.2024 - 09.2024
Estee Lauder Counter Manager-Macy's - Beauty Advisor
MAC Cosmetics
08.2023 - 01.2024
Leasing/Property Manager
Cap City Apartments
10.2014 - 12.2022
Telephone Banker
PNC Bank
10.2012 - 09.2014
Customer Care
Alliance Data
11.2010 - 09.2012
Esthetics License -
New Directions Beauty Institute
Degree -
Ohio Center For Broadcasting
Graduated -
CAEC High School
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