Keenan McGill
Indianapolis,IN
Summary
Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professionals to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Autosavvy of Fishers
Fishers, Indiana
12.2024 - Current
- Managed financial transactions and maintained accurate records of sales activities.
- Resolved customer service inquiries and complaints promptly to maintain positive client relationships.
- Analyzed customer service interactions to identify trends and enhance client satisfaction.
- Conducted regular sales meetings to review objectives and share best practices.
- Developed training programs for new employees and ongoing staff development to improve team performance.
- Implemented a CRM system for tracking customer interactions and sales activities.
Sales representative
Andy Mohr Speedway Chevrolet
Indianapolis, IN
10.2022 - 12.2024
- Engaged customers to identify needs and recommend tailored Chevrolet products.
- Explain effectively each Chevrolet product and educate customers on their purchase.
- Demonstrated product features and benefits to improve customer satisfaction.
- Demonstrated knowledge of Chevrolet brand and product offerings.
- Negotiate terms with customers.
- Resolved customer concerns regarding loan financing and warranties.
- Completed sales contracts, purchase documentation, registration paperwork and dealership records.
- Followed up with sold clients to secure referrals and encourage repeat business.
- Built relationships with repeat customers to foster loyalty and trust.
Operations Manager
Eikon Design and Print
Arlington, TX
09.2021 - 08.2022
- Increased efficiency and team productivity by promoting operational best practices.
- Promoted adherence to company policies and fostered a positive work environment among employees.
- Evaluated customer information to identify issues, propose solutions, and enhance service quality.
- Documented product or service failure complaints and coordinated with relevant departments for resolution.
Associate
Ace Cash Express
05.2019 - 11.2020
- Resolved customer complaints, enhancing satisfaction through timely and effective solutions.
- Managed loan payments and updated account balances, ensuring customers remained informed about their payment schedules.
- Analyzed account and service histories to identify trends, informing strategies to prevent future issues.
Sales Representative
Andy Mohr Nissan
Indianapolis, IN
01.2017 - 04.2019
- Surpassed sales quotas consistently throughout tenure.
- Served as sales representative for Nissan at Andy Mohr Group, driving customer engagement.
- Managed sales contracts, purchase documentation, registration paperwork, and dealership records to streamline sales process.
- Addressed customer concerns regarding loan financing and warranties, enhancing customer satisfaction.
Store Manager
Finish Line
Indianapolis, IN
01.2012 - 01.2018
- Developed a new store location from the ground up by hiring and training an efficient team.
- Led team of 60+ employees to achieve store goals and maintain high operational standards.
- Trained sales associates on product knowledge using diverse training tools to enhance customer service.
- Analyzed store trends to inform planning for shoe care sales, customer loyalty program, and order fulfillment initiatives.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
High School Diploma -
Pike High School
Indianapolis, IN06-2011
Skills
- Sales Management
- Inventory Management
- Salesforce
- CRM management
- Management
- Financial oversight
- Sales reporting
- Sales growth
- Staff training
- Team leadership
- Customer service
- Effective communication
- Negotiating
- Creative problem solving
- Active listening
- Microsoft Excel
- Talent acquisition
Awards
- Salesman of the month, Andy Mohr Nissan, 2018
- Best inventory midwest region, Finishline, 2016
- Salesman of the month, Finishline, 10, 2014
Timeline
Assistant Manager
Autosavvy of Fishers
12.2024 - Current
Sales representative
Andy Mohr Speedway Chevrolet
10.2022 - 12.2024
Operations Manager
Eikon Design and Print
09.2021 - 08.2022
Associate
Ace Cash Express
05.2019 - 11.2020
Sales Representative
Andy Mohr Nissan
01.2017 - 04.2019
Store Manager
Finish Line
01.2012 - 01.2018
High School Diploma -
Pike High School