Keenan Vales
Stockton,CA
Summary
Recent graduate with foundational knowledge in sports relations and customer service with hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive. Open to labor, customer service, and fast paced environments to set a foundation for my future.
Overview
2
2
years of professional experience
Work History
Customer Service Lead
Elite Division Basketball Skills Training
04.2023 - Current
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Established strong relationships with clients, leading to repeat business and positive feedback.
- Mentored junior staff members to improve their knowledge of company policies, products, and services.
- Coordinated schedules, assignments, and daily tasks for team members, optimizing resource utilization.
- Greeted customers and listened closely to problems described to determine solutions.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Field Worker
Segura Farm Labor
06.2023 - 09.2024
- Enhanced team collaboration through clear communication and mutual support during field tasks.
- Weeded, thinned and pruned crops to encourage good growth.
- Reduced safety incidents by conducting thorough equipment inspections and following established safety protocols.
- Maintained high levels of physical fitness required for demanding fieldwork activities such as extended hikes or heavy lifting.
- Demonstrated adaptability by adjusting quickly to changing weather conditions or unexpected obstacles encountered during fieldwork operations.
- Harvested fruits and vegetables and prepared for sale or shipping.
Education
High School Diploma -
Bear Creek High School
Stockton, CAAssociate of Science -
San Joaquin Delta College
Stockton, CASkills
- Administrative duties
- Customer service excellence
- Computer proficiency
- Follow-up skills
- Team development
- Proofreading
- Cool down and recovery methods
- Problem-solving
- Attention to detail
- Time management
- Reliability
- Ability to lift 75 Pounds
Timeline
Field Worker
Segura Farm Labor
06.2023 - 09.2024
Customer Service Lead
Elite Division Basketball Skills Training
04.2023 - Current
High School Diploma -
Bear Creek High School
Associate of Science -
San Joaquin Delta College
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