Laura Shank-Pickett
Godley,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Medical Billing and Coding. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Lead
Chewy
01.2021 - 06.2023
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
Office Manager
The Womans Club Fort Worth
03.2019 - 01.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
General Manager
Godley Pizza Station
05.2016 - 03.2019
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Analyzed market trends and competitor activities to create competitive advantages.
- Introduced new methods, practices, and systems to reduce turnaround time.
Education
Medical Billing And Coding - Medical Insurance Coding
Penn Foster College
Scottsdale, AZ05.2024
Skills
- Email Etiquette
- Payment Processing
- Cash Handling
- Business Writing
- Account Management
- Administrative duties
- Administrative Support
- Computer Proficiency
- Data Entry
- Microsoft Excel
- Scheduling
Certification
CBCS - Certified Billing and Coding Specialist
Timeline
Customer Service Lead
Chewy
01.2021 - 06.2023
Office Manager
The Womans Club Fort Worth
03.2019 - 01.2021
General Manager
Godley Pizza Station
05.2016 - 03.2019
Medical Billing And Coding - Medical Insurance Coding
Penn Foster College