Keenda Lawrence
Summary
Experienced with managing security operations and leading teams to ensure safety and compliance. Utilizes conflict resolution and emergency response skills to handle various security challenges effectively. Track record of fostering teamwork and maintaining high standards of security.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Allied Universal Security
10.2022 - Current
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Implemented quality improvement initiatives to enhance the Access Coordinator role''s effectiveness within the organization.
- Organized secure storage solutions for sensitive materials, minimizing risk of unauthorized access or tampering incidents.
Security Officer Supervisor
Allied Universal Security
- Supported patients in crisis situations, providing immediate intervention.
- Responded promptly to alarms or calls for assistance from hospital staff or patients, deescalating tense situations when necessary.
- Assisted in emergency situations, providing timely response and coordination with medical staff for patient safety.
- Trained new security officers on hospital policies, emergency response plans, and communication strategies.
- Managed access control systems, maintaining accurate records of employee credentials and visitor permits.
- Ensured proper functioning of all security equipment including metal detectors, intercoms, radios, panic buttons by conducting regular checks.
- Mentored junior security officers, sharing knowledge and experiences that resulted in a more effective and cohesive team.
Security Dispatcher
Allied Universal Security Services
03.2021 - Current
- Secure premises and personnel by patrolling properly monitoring surveillance equipment, inspecting buildings, equipment and access points
- Maintain organizational viability and reputation by complying with legal requirements
- Detect criminal activities by searching vehicles and people
- Maintained accurate records of dispatched calls, ensuring timely follow-up on pending issues and seamless shift transitions.
Bus Driver
AM Bus Company
01.2019 - 03.2021
- Drove vehicles over specified routes or to specified destinations according to time schedules, complying with traffic regulations to ensure that passengers have a smooth and safe ride
- Inspected vehicles and checked gas oil and water levels prior to departure
- Handled passenger emergencies or disruptions
- Maintained cleanliness of bus or motor coach
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
Security Officer
G4S Secure Solutions
01.2017 - 01.2019
- Conducted vehicle handover procedures at the start and end of each vehicle to ensure a thorough review of concerns or notes occurring during a vehicle are passed on for the purpose of service and incident management continuity
- Reported any security events and dealing with emergency situations including initial assessment and evacuations in accordance with vehicle procedures
- Learned and observed proper safety precautions, regulations and practices to ensure conditions can be recognized and proper safety protocols implemented
- Coordinated activities with other supervisory personnel or with other work units or departments
- Comforted patients during their time of need
Security Officer
Yale Enforcement Services
01.2013 - 08.2016
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Education
No Degree - Criminal Justice
Central State University
Wilberforce, OHHigh School Diploma -
GAGE PARK HIGH SCHOOL
Chicago, IL01.2011
Skills
- Exceptional Communication Skills
- Organized and Detail-Oriented
- Patience and Attentiveness
- Leadership Skills
- Willingness to Adapt
- Proficient in Microsoft Office
- Efficient Problem Solver
- Emergency management
- Work ethic
- Relationship building and management
- ID verification
- Conflict resolution
- Reliability
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- CPR Certification
- CPI Certification
- De-escalation Training
- Effective time management
- Ability to multi-tasking
- 15 years of customer service
Certification
- CPR Certification
- CPI Certification
- De-escalation Training
- Effective Time Management
Timeline
Administrative Assistant
Allied Universal Security
10.2022 - Current
Security Dispatcher
Allied Universal Security Services
03.2021 - Current
Bus Driver
AM Bus Company
01.2019 - 03.2021
Security Officer
G4S Secure Solutions
01.2017 - 01.2019
Security Officer
Yale Enforcement Services
01.2013 - 08.2016
Security Officer Supervisor
Allied Universal Security
No Degree - Criminal Justice
Central State University
High School Diploma -
GAGE PARK HIGH SCHOOL
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