Keenen Thurman
Victorville,United States
Summary
Reliable, Dependable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
7
7
years of professional experience
Work History
Cashier
Aldi Foods
11.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
Sales Associate
Planet Fitness Gym
09.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Retail Sales Associate
Walmart
03.2022 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
Retail Sales Associate
Rite Aid
08.2021 - 12.2021
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Janitorial Worker
Jade Tax Services
06.2017 - 11.2019
- Swept hard surface floors using broom or push broom dust mop.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Sanitized break area kitchen counters, tables and sinks.
- Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
- Completed call documentation while speaking with customers.
- Developed technical and mechanical proficiency to assist customers and field staff with service issues.
Education
On Going Certificate - Dental Assisting
San Joaquin Valley College
Hesperia, CA05.2024
High School Diploma -
Victor Valley High School
Victorville, CA05.2021
Skills
- Retail Sales
- Team Oriented
- Health Club & Gym Management
- Strategic Selling
- Cash Register Operation
- Great Customer service
- Stocking and Receiving
- Teamwork and Collaboration
- Product Knowledge
- Ability to Lift 60 or more Pounds
- Computer Skills
- Pallet Jack
Timeline
Cashier
Aldi Foods
11.2023 - Current
Sales Associate
Planet Fitness Gym
09.2023 - Current
Retail Sales Associate
Walmart
03.2022 - 05.2023
Retail Sales Associate
Rite Aid
08.2021 - 12.2021
Janitorial Worker
Jade Tax Services
06.2017 - 11.2019
On Going Certificate - Dental Assisting
San Joaquin Valley College
High School Diploma -
Victor Valley High School