Keeric Johnson
Racine
Summary
customer service representative with over eight years experience in telephone and face-to-face customer service. Experience with sales troubleshooting, tech-support and customer customer care. Knowledgeable with major customer service software handling customer complaints and maintaining a positive and friendly disposing wealth of experience to attain employment in a customer service role.
Overview
6
6
years of professional experience
Work History
Dental Assistant
Bradley Dental
Brown Deer
10.2023 - 02.2024
- Scheduled appointments for patients.
- Maintained patient accounts and records.
- Prepared documents and other items for shipping.
- Prepared and sent out patient bills.
- Submitted patient claims to insurance companies.
- Assisted patients in filling out required intake in medical forms.
- Ensured compliance with infection control policies and procedures.
Case Manager
Maximus
Milwaukee
10.2022 - 05.2023
- Determined initial and ongoing eligibility for assistance.
- Jointly developed an employability plan with applicants identifying goals for employment.
- Assigning the steps and activities to reach those goals.
- Scheduled and hosted regular workshops for caseload as needed.
- Counseled clients on available resources within the community that could help meet their needs.
- Advised staff members on effective strategies for working with challenging client behaviors.
Patient Access Representative
Columbia St. Mary's
10.2020 - 01.2022
- Responsible for guiding patients through the admissions process by screening patients for eligibility.
- Preparing patient information for clinical staff and answering patients questions.
- Scheduling patient appointments and making reminder calls.
- Obtaining patients addresses, contact details, insurance information and medical histories.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
Retention Specialist
Spectrum
Milwaukee
09.2017 - 02.2019
- Handle an average of 50 to 60 calls per day.
- Accepted inbound calls regarding various issues which includes but it's not limited to billing products and or services.
- Assess customers needs using strong, consultative skills and extensive product knowledge.
- Generated monthly reports outlining progress made towards meeting retention objectives.
- Provided detailed reports on customer feedback and retention metrics for management review.
Education
Highschool Diploma -
Believers In Christ
Browndeer, Wi02.2024
Skills
- Patient scheduling
- Medical record maintenance
- Insurance verification
- Customer service
- Communication skills
- Time management
Timeline
Dental Assistant
Bradley Dental
10.2023 - 02.2024
Case Manager
Maximus
10.2022 - 05.2023
Patient Access Representative
Columbia St. Mary's
10.2020 - 01.2022
Retention Specialist
Spectrum
09.2017 - 02.2019
Highschool Diploma -
Believers In Christ