Keesha Powell
Redmond,OR
Summary
Experienced with managing front desk operations in medical setting, including patient scheduling and records management. Utilizes effective communication skills to ensure smooth patient flow and office operation. Knowledge of medical terminology and administrative procedures.
Overview
18
18
years of professional experience
Work History
Medical Office Receptionist
MT Hood Family Medicine
Gresham, OR
08.2022 - 09.2024
- Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
- Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
- Handled sensitive situations compassionately when dealing with distressed patients or families during difficult times.
- Collaborated with medical staff to ensure seamless communication and coordination of patient care.
- Contributed to a welcoming atmosphere by greeting patients warmly upon arrival and assisting them throughout their visit.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Reviewed and sent medical records to other physicians upon request.
- Enhanced office efficiency by maintaining organized patient records and scheduling appointments accurately.
- Managed high call volumes, directing calls to appropriate departments while providing accurate information to callers.
- Provided exceptional customer service, promptly addressing concerns and resolving issues to maintain a positive environment.
Daycare Owner/Operator
Auntie Keeshaś Daycare
Sandy, OR
02.2009 - 09.2022
- Organized fun-filled events and activities for children that promoted learning in an engaging manner.
- Enhanced parent satisfaction by maintaining open communication channels and addressing concerns promptly.
- Managed financial aspects of the daycare business, including budgeting, expense tracking, and revenue generation.
- Ensured a safe and nurturing environment for children through regular maintenance, staff training, and adherence to safety protocols.
- Maintained compliance with state licensing requirements through regular inspections, documentation updates, and policy reviews.
Bank Teller
Clackamas County Bank
Sandy, OR
04.2006 - 06.2009
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Education
High School Diploma -
Centennial High School
Gresham, OR06-1997
Skills
- Record preparation
- HIPAA compliance
Timeline
Medical Office Receptionist
MT Hood Family Medicine
08.2022 - 09.2024
Daycare Owner/Operator
Auntie Keeshaś Daycare
02.2009 - 09.2022
Bank Teller
Clackamas County Bank
04.2006 - 06.2009
High School Diploma -
Centennial High School