Keesha Slaughter
Chicago,IL
Summary
Experienced Food Service Manager with over 17 years of experience in food service. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Cardinal Health
10.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Educated customers about billing, payment processing and support policies and procedures.
- Assisted customers with returns, refunds and resolving transaction issues.
- Researched and resolved billing discrepancies to enable accurate billing.
- Handled account payments and provided information regarding outstanding balances.
- Processed payment via telephone with focus on accuracy and efficiency.
Customer Service Representative
Working Solutions
05.2020 - Current
- Answered constant flow of over 50 customer calls per day with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Food Service Manager
Perkins Management Services
07.2014 - 04.2020
- Oversaw training of more than 35 team members.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Set schedules for 35 staff by planning and designating shifts and hours.
- Managed employees throughout preparation and service of 3 meals per day.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each period.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Maximized quality assurance by completing frequent checks of line.
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
Customer Care Associate
Postal Service
01.2014 - 07.2014
- Directly interacted with customers to deliver mail, packages and ordered goods.
- Used automated mail processing equipment to sort and collate mail.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Distributed mail on foot to residences and businesses, delivering to customers per shift.
- Provided customers with detailed information on company products, services and materials.
Supervisor
Sodexo
06.2013 - 07.2014
- Maintained health and food safety standards at all stages, from storage through delivery.
- Kept guest and work areas clean, organized and sanitized per established standards.
- Ordered new supplies and food to maintain service levels.
- Oversaw day to day activities of 15 employees in food establishment, fostering inspiring atmosphere to optimize employee experiences.
- Controlled food costs and managed inventory.
Cashier/Back Office Assistant
Thompson Hospitality
08.2004 - 06.2014
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Trained, mentored and developed over 30 cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
- Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Education
GED -
Olive Harvey
Chicago, ILSkills
- Staff Leadership
- Cost controls
- Safe food handling
- Operational improvement
- Supervision
- Hiring standards
- Scheduling
- Budgeting
- Cleanliness
- MS Office
- Problem resolution
- Team management
- Customer service
- Food Safety
- Kitchen Staff Coordination
Timeline
Customer Service Representative
Cardinal Health
10.2021 - Current
Customer Service Representative
Working Solutions
05.2020 - Current
Food Service Manager
Perkins Management Services
07.2014 - 04.2020
Customer Care Associate
Postal Service
01.2014 - 07.2014
Supervisor
Sodexo
06.2013 - 07.2014
Cashier/Back Office Assistant
Thompson Hospitality
08.2004 - 06.2014
GED -
Olive Harvey