Keessence Cano
Albany
Summary
Dynamic and detail-oriented Housekeeping Supervisor at Days Inn Hotel, recognized for enhancing guest satisfaction through exceptional cleaning practices and effective task assignment. Proven ability to maintain health and safety compliance while training staff, ensuring a pristine environment that fosters comfort and well-being. Strong customer service skills complemented by a commitment to excellence.
Overview
2026
2026
years of professional experience
Work History
Housekeeping Supervisor
Days Inn Hotel
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
CNA Student
Teresian House
03.2025 - Current
- Maintained a clean and safe environment, reducing the risk of infection and falls.
- Upheld infection control and prevention policies across different patient-facing areas.
- Supported needs of Number+ residents under long-term care.
CSR
Mmc
02.2023 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Housekeeping
Albany Marriott
08.2021 - 03.2023
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Cdpap
Consumer Direct Personal Care
01.2016 - 04.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Warehouse
Amazon
07.2022 - 03.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Csr
Spectrum
12.2020 - 03.2023
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Pca
Albany Medical Center Hospital
03.2019 - 06.2022
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
Cashier
Walmart
05.2015 - 03.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Ged -
Eoc
Albany, CA06.2013
Skills
- Cleaning and sanitation
- Guest relations
- Customer service-focused
- Customer service
- Task assignment
- Cleaning techniques
- Training and mentoring
- Health and safety compliance
- Cleaning bathrooms
- Cleaning practices
Timeline
CNA Student
Teresian House
03.2025 - Current
CSR
Mmc
02.2023 - Current
Warehouse
Amazon
07.2022 - 03.2024
Housekeeping
Albany Marriott
08.2021 - 03.2023
Csr
Spectrum
12.2020 - 03.2023
Pca
Albany Medical Center Hospital
03.2019 - 06.2022
Cdpap
Consumer Direct Personal Care
01.2016 - 04.2024
Cashier
Walmart
05.2015 - 03.2018
Housekeeping Supervisor
Days Inn Hotel
Ged -
Eoc
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