Kegan Herrera
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
6
6
years of professional experience
Work History
Assistant Office Manager
Rocky Mountain Laboratories
Draper, UT
12.2022 - 05.2024
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Created and updated records and files to maintain document compliance.
- Onboarded new accounts for our Account Managers and compiled a list every Friday to send out to the field so they knew what accounts they onboarded for the week.
- Created Portal access to our users. So they could monitor their patients results through our direct portal.
- Served as liaison between management and staff, effectively resolving conflicts and fostering positive relationships.
- Offered technical support and troubleshot issues to enhance office productivity.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Reported to senior management on organizational performance and progress toward goals.
- Controlled finances to lower costs and keep business operating within budget.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.
Coordinator
Rocky Mountain Laboratories
Draper, UT
12.2022 - 05.2024
- Assisted in recruitment efforts, coordinating interviews and managing onboarding activities for new hires effectively.
- Handled incoming and outgoing shipping and receiving activities.
- Assisted our Accounts with scheduling a Phlebotomist to go to the patients home to collect a sample, or the facility where the patient wad currently staying.
- I had to coordinate with other coordinators to make sure nobody got double booked. Back then we had a location in Las Vegas, NV and one here in Draper, UT. Now they have several locations.
- I also had to make sure I was scheduling the correct Phlebotomist to their specification "area" to collect blood/ urine samples.
- I had to work closely with some Account Managers as well. To onboard their new accounts. Send Supplies to their existing accounts. Make sure any email or question coming in for them is forwarded to them in a timely matter.
Professional Car Detailer
Auto Conditioning Specialists
American Fork, UT
05.2018 - 08.2022
- Upheld company reputation by consistently delivering exceptional car detailing results meeting client expectations.
- Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
- Assisted in training new employees on proper car detailing techniques, improving overall staff performance.
- Demonstrated strong attention to detail while performing thorough inspections before releasing vehicles back to clients.
- Collaborated with team members to complete large-scale detailing projects within specified deadlines.
- Gained expertise in various cleaning materials and chemicals, ensuring appropriate use for each specific task.
- Achieved timely completion of assigned tasks by efficiently managing time and resources.
- Promoted excellent customer service by addressing client concerns promptly and professionally.
- Cliental was mainly dealerships that used our services. All of their trade ins or they received or cars brought back from Auction. We picked them up took them to our shop did an amazing thorough job and made sure the vehicle was back in their possession same day.
- Established trust-based relationships with clients through open communication channels which led them to recommend our services further.
- Increased team productivity by effectively delegating tasks to junior detailers based on their skill sets.
- Washed cars and trucks daily for auto dealership.
- Refilled gas tanks and documented fluid levels.
- Removed dirt and debris from vehicle and equipment interiors.
Education
High School Diploma -
Lehi High School
Lehi, UT05.2008
Skills
Customer Service
Office Administration
Worked closely with Quality Control to make sure our lab and Warehouse was OSHA compliant To protect workers from hazards in the work place
Oversaw our personalized medical kits we sent out to all of our accounts We had an employee or two there specifically there to work on our kit building
At the first of each month we counted everything inside of the warehouse to ensure we were correct on our numbers each month
Task Delegation
I used Sortly to keep up on all of our inventory It is a program that calculates any and all expense or supply inside the laboratory itself
Office Equipment Maintenance
Training and coaching
Relationship Building
Timeline
Assistant Office Manager
Rocky Mountain Laboratories
12.2022 - 05.2024
Coordinator
Rocky Mountain Laboratories
12.2022 - 05.2024
Professional Car Detailer
Auto Conditioning Specialists
05.2018 - 08.2022
High School Diploma -
Lehi High School