Service Advisor
Divurgent
Florida City, FL
2023 - Current
- Adhere to all our relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their Supervisor.
- Identify customer’s needs, gathers pertinent information, provides quotes, develops claims, prepares repair plans and provides status updates to customers on repair work
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Open and review work orders to ensure accuracy for invoicing and warranty, close work orders once complete.
- Serve as the primary point of contact with customers by phone, email, and face-to-face interactions at the branch, developing positive relationships with key customers.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
