Kehn Mondee Luansing
San Diego,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Fidel Jr. Gonzales
07.2021 - 12.2023
- Answered customer in-person questions promptly to avoid on-hold wait times.
- Updated account information to maintain customer records at most 15 times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Special Effects Director
Mira Mesa High School
08.2017 - 06.2021
- Consistently delivered high-quality results by employing effective problem-solving techniques in challenging situations.
- Implemented risk management strategies to mitigate potential issues during course of projects.
- Facilitated seamless transitions between old systems/processes and new implementations while minimizing disruption to ongoing operations.
Technical Volunteer
Mira Mesa High School
08.2017 - 06.2021
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
JROTC Student
Mira Mesa High School
08.2017 - 06.2018
- Worked in team environment to maintain high levels of productivity.
- Followed school and classroom policies, regulations, dress codes, and schedules.
- Championed growth mindset culture within classroom, inspiring students to embrace challenges and persevere through obstacles in pursuit of their academic goals.
Education
GED -
San Diego Miramar College
San Diego, CA05.2024
High School Diploma -
Mira Mesa High School
San Diego, CA06.2021
Skills
- Account Updating
- Paperwork Processing
- Data Entry
- Report Generation
- Data Collection
- Product Knowledge
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Additional Information
Justin Sellers
(262) 370-0628
Brad Pitt Jr.
(619) 874-0744
Timeline
Customer Service Representative
Fidel Jr. Gonzales
07.2021 - 12.2023
Special Effects Director
Mira Mesa High School
08.2017 - 06.2021
Technical Volunteer
Mira Mesa High School
08.2017 - 06.2021
JROTC Student
Mira Mesa High School
08.2017 - 06.2018
GED -
San Diego Miramar College
High School Diploma -
Mira Mesa High School
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