KEI ALLEYNE
Brooklyn,NY
Summary
Bilingual Customer Service Professional with expertise in enhancing customer experiences and driving sales growth. Focused on building relationships and tailoring recommendations to meet customer needs while collaborating with teams to achieve performance goals. Experience living and working in Japan instilled a commitment to high standards in customer service.
Overview
11
11
years of professional experience
Work History
Sales Associate
Hot Topic
Brooklyn, New York
09.2019 - Current
- Guided customers in selecting merchandise aligned with their interests to enhance shopping experience.
- Cultivated strong relationships with customers to increase repeat visits.
- Collaborated with team members to achieve daily sales goals and targets.
Front of House Employee
Karaoke Duet
New York, New York
10.2019 - 06.2026
- Greeted customers and ensured a welcoming atmosphere at the venue.
- Provided exceptional customer service by addressing inquiries and resolving concerns.
- Maintained cleanliness and organization of the front of house area at all times.
- Trained new staff on operational procedures and customer interaction techniques.
CS Representative
Kinokuniya Bookstore
New York, New York
05.2017 - 08.2019
- Guided customers in locating and selecting books and merchandise to enhance their shopping experience.
- Tailored recommendations based on customer interests and preferences to increase sales and customer satisfaction.
- Streamlined organization and maintenance of inventory on sales floor and in storage areas to ensure product availability.
Travel Sales Agent
H.I.S. International Tours
10.2015 - 04.2017
- Created personalized and original trips and tours for customers, including booking their flights, hotels, tours and activities.
- Supported product marketing efforts and organized promotional events to increase brand awareness and customer engagement.
- Developed relationships with suppliers to enhance service offerings for clients.
Education
Bunka Fashion College - Fashion Design
Bunka Fashion College
Tokyo, JP03-2010
Skills
- Customer relationship management
- Upselling
- Visual merchandising
- Task prioritization
- Problem solving
- Inventory management
- Product knowledge
- Team building
References
Available upon request.
Languages
Japanese
Native/ Bilingual
Timeline
Front of House Employee
Karaoke Duet
10.2019 - 06.2026
Sales Associate
Hot Topic
09.2019 - Current
CS Representative
Kinokuniya Bookstore
05.2017 - 08.2019
Travel Sales Agent
H.I.S. International Tours
10.2015 - 04.2017
Bunka Fashion College - Fashion Design
Bunka Fashion College