Keiaira Daniels
Dallas,TX
Summary
Dynamic professional with extensive experience in claims processing and collections at Allstate Insurance Co. Proven ability to enhance customer satisfaction through effective problem resolution and timely communication. Skilled in claims investigation and debt negotiation, consistently achieving successful outcomes while maintaining compliance with industry regulations. Strong time management and customer service skills drive results.
Overview
12
12
years of professional experience
Work History
Claims Representative
Allstate Insurance Co
2019.04 - Current
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Reduced claim resolution times with thorough documentation and timely follow-up.
Collector Agent
Nissan North America, Inc.
2016.02 - 2019.04
- Provided exceptional customer service during all interactions, promoting positive brand image and fostering customer loyalty.
- Resolved disputes with customers, resulting in mutually agreeable payment arrangements and preserving positive relationships.
- Mitigated legal risks by ensuring compliance with applicable laws, regulations, and company policies throughout the collections process.
- Reduced delinquency rates through proactive communication and follow-up with debtors.
- Collected on delinquent accounts to reduce overdue balances.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
Collections Agent
Spectrum
2013.08 - 2016.02
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
Education
Crandall High School
05.2011
Skills
- Microsoft office
- Insurance claims review
- Claims investigation
- Time management
- Customer service
- Claims processing
- Collections processing
- Account management
- Payment arrangement
- Credit and collections
- Call center experience
- Data entry
- Problem resolution
- Computer proficiency
- Payment processing
- Customer relations
- Customer relationship management (CRM)
- Debt negotiation
- Delinquent account management
Timeline
Claims Representative
Allstate Insurance Co
2019.04 - Current
Collector Agent
Nissan North America, Inc.
2016.02 - 2019.04
Collections Agent
Spectrum
2013.08 - 2016.02
Crandall High School