Keiana Johnson
Prattville,AL
Summary
Detail-oriented administrative professional with expertise in document management and data entry. Proven ability to streamline communication and ensure compliance in licensing applications.
Overview
11
11
years of professional experience
Work History
Administrative Assistant III - Licensing Agent
Board of Architects
Montgomery, AL
08.2022 - Current
- Managed documentation for licensing applications, ensuring compliance and timely renewals.
- Organized filing systems for physical and electronic records, maintaining confidentiality and accuracy.
- Composed reports, letters, and presentations to meet management needs efficiently.
- Handled inquiries from firms, delivering essential information promptly.
- Maintained customer databases, guaranteeing accurate and up-to-date contact records.
- Processed payments for license renewals, systematically monitoring expiration dates.
- Supported continuing education reviews for licensed professionals to uphold compliance standards.
- Daily work with Excel and Word
Administrative Assistant II & III
AL DHR - Family Services Adoption Agency
Montgomery, AL
10.2020 - 07.2022
- Coordinated communication between departments, managing daily correspondence and ensuring clarity.
- Supported project management by scheduling deadlines and tracking progress updates effectively.
- Prepared training materials and schedules to assist with onboarding new employees.
- Handled phone calls and emails, providing information for effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel, maintaining accuracy and efficiency.
- Organized filing systems for physical and electronic documents, ensuring confidentiality of records.
- Composed letters, memos, reports, and presentations as required by management staff.
- Ensured smooth operation of office equipment, including printers, copiers, and fax machines.
- Maintained the website that showcased the children in foster care and their profiles
- Worked with social workers to make sure they had all information needed for the children and any potential families that were inquiring
- Responded to daily emails to potential families
Administrative Assistant I
Disability Determination Services
Birmingham, Alabama
09.2019 - 10.2020
- Performed accurate data entry into case management systems.
- Managed incoming calls and emails to facilitate effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel and similar programs.
- Organized confidential documents following established protocols for security.
- Developed filing systems to maintain confidentiality of records.
- Maintained organized front desk, including filing, faxes, and document scanning.
- Sorted and distributed incoming mail efficiently to designated departments.
- Processed outgoing mail, ensuring proper labeling and timely dispatch.
Certified Pharmacy Technician
CVS Pharmacy
Montgomery, AL
05.2015 - 09.2019
- Processed and filled prescriptions accurately to meet diverse patient needs.
- Maintained inventory levels by organizing and restocking pharmacy supplies.
- Assisted customers with medication inquiries and provided essential information.
- Collaborated with pharmacists to ensure adherence to safe medication management practices.
- Trained new pharmacy technicians on operational procedures and protocols.
- Operated pharmacy software for efficient prescription processing and patient records management.
- Supported insurance verification by gathering necessary patient documentation and maintaining compliance.
- Ensured strict patient confidentiality in accordance with HIPAA regulations.
Education
Some College (No Degree) - Chemistry
Auburn University Montgomery
Montgomery, ALSkills
- Document management and data entry
- Microsoft Excel and Word
- Report writing and editing
- Customer relationship management
- Attention to detail
- Time management strategies
- Policy modification and procedure development
- Typing proficiency
- Back office operations
- Multi-line phone system operation
- Check processing
Timeline
Administrative Assistant III - Licensing Agent
Board of Architects
08.2022 - Current
Administrative Assistant II & III
AL DHR - Family Services Adoption Agency
10.2020 - 07.2022
Administrative Assistant I
Disability Determination Services
09.2019 - 10.2020
Certified Pharmacy Technician
CVS Pharmacy
05.2015 - 09.2019
Some College (No Degree) - Chemistry
Auburn University Montgomery