Keiandra Burns
Dallas,TX
Summary
Driven Community Manager with a proven track record in leadership and operational excellence. Dedicated to driving team performance and enhancing resident satisfaction.
Overview
7
7
years of professional experience
Work History
Director of Residential Services
Milhaus
09.2023 - Current
- Leased up from 40% to stabilization.
- Manage all aspects of daily operations, leasing, resident relations, and financial management, such as completing yearly budgets, accruals, variances, CNOI, NOI, and invoice processing.
- Developed a high-performing team through ongoing training and support, focusing on delivering exceptional customer service and driving maximum occupancy.
Director of Residential Services
Sherman Residential
08.2022 - 08.2023
- Managed stabilization of property after sale and all aspects of daily operations, leasing, and resident relations.
- Implemented marketing trends to drive occupancy.
- Developed a high-performing team through ongoing training and support, focusing on delivering exceptional customer service, high J-turner scores, and 5-star reviews.
Assistant Manager
Wood Residential
05.2021 - 08.2022
- Leased up from open to stabilization.
- Assisted with daily operations, including leasing, marketing, resident relations, property tours, supporting and mentoring the property manager with maintenance coordination, staff training, rent management, and tracking leasing data to achieve occupancy goals.
Assistant Manager
Hanover Company/Waypoint
04.2018 - 04.2021
- Leased up from open to stabilization.
- Promoted from Leasing to Assistant Manager during property sale.
- Assisted with daily operations, including leasing, marketing, resident relations, property tours, supporting the property manager with maintenance coordination, staff training, and tracking leasing to achieve occupancy goals.
- While focusing on high J Turner scores and 5-star reviews.
Education
Business Administration - Management
Austin Community College
06-2012
Skills
- Mentor Program
- Managing new construction to stabilization
- Team collaboration Award
- Closing ratios Award
- 100-point tour scores
Timeline
Director of Residential Services
Milhaus
09.2023 - Current
Director of Residential Services
Sherman Residential
08.2022 - 08.2023
Assistant Manager
Wood Residential
05.2021 - 08.2022
Assistant Manager
Hanover Company/Waypoint
04.2018 - 04.2021
Business Administration - Management
Austin Community College
Similar Profiles
Ross DuncanRoss Duncan
Make Ready Technician at MilhausMake Ready Technician at Milhaus
Justiss DowlenJustiss Dowlen
Transition Specialist at Milhaus / ArchiveTransition Specialist at Milhaus / Archive
Charmagne N. GelseyCharmagne N. Gelsey
Payroll Conversion Consultant at EmpowerPayroll Conversion Consultant at Empower
Hope RodriguezHope Rodriguez
Claims Adjuster at GEICOClaims Adjuster at GEICO
Richard De HoyosRichard De Hoyos
Financial 401k Representative at Fidelity InvestmentsFinancial 401k Representative at Fidelity Investments