Keiandria Thorns
Texas City ,TX
Summary
Dynamic professional with a proven track record at American Cruise Lines, excelling in staff management and customer service. Leveraged strong decision-making and complex problem-solving skills to enhance team productivity and improve customer satisfaction. Committed to fostering a positive work environment through effective training and mentoring.
Overview
2026
2026
years of professional experience
Work History
Crew Member
NCL
Honolulu, HI
2025 - Current
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
Supervisor
American Cruise Lines
Portland, OR
12.2022 - 05.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Correctional Officer
TDCJ
Lake Jackson, TX
04.2022 - 12.2022
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
After School Teacher
Knight School
Webster , Tx
03.2019 - 12.2021
- Collaborated with colleagues to share best practices, resulting in consistent teaching approaches across multiple classrooms.
- Ensured the safety of all students by adhering strictly to school policies regarding proper supervision during class times as well as extracurricular activities.
- Participated in professional development opportunities to stay current on the latest teaching trends and methodologies, enhancing overall effectiveness as an educator.
- Provided timely feedback to students on their performance, allowing them to make adjustments as needed for continued improvement.
- Contributed to a more organized classroom setting by maintaining accurate records on student attendance, assignments, and progress reports.
- Served as a positive role model for students by demonstrating professionalism, respectfulness, and an unwavering commitment to education excellence.
- Promoted a positive learning environment by establishing clear expectations and maintaining open lines of communication with students, parents, and staff.
Education
High School Diploma -
Texas City High School
Texas City 05.2022
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Inventory control
- Staff discipline
- Team building
- Project management
- Relationship building
- Schedule development
- Policy enforcement
- Public speaking
Timeline
Supervisor
American Cruise Lines
12.2022 - 05.2023
Correctional Officer
TDCJ
04.2022 - 12.2022
After School Teacher
Knight School
03.2019 - 12.2021
Crew Member
NCL
2025 - Current
High School Diploma -
Texas City High School