Keiara Meek
Columbus
Summary
Business-driven professional with 5+ years of experience in financial services, cash handling, and back-office operations. I am skilled in customer engagement, account management, and process improvement with proven ability to adapt to evolving business needs. Experienced in supervising teams, managing workflows, and delivering exceptional service in high-traffic environments. Dedicated to driving efficiency, accuracy, and organizational success.
Overview
10
10
years of professional experience
Work History
Credit Services Specialist
Spectrum
Columbus
04.2019 - Current
- Process customer account refunds for both active and inactive accounts with accuracy and compliance.
- Conduct account research and resolve discrepancies to ensure financial integrity.
- Partner with cross-functional teams to align with evolving business needs and policies.
- Deliver high-quality customer service by addressing inquiries and maintaining positive client relationships.
- Participate in business meetings to provide insights and support operational improvements.
Teller
PNC Bank / National City Bank
Westerville
08.2017 - 03.2019
- Executed financial transactions including deposits, withdrawals, and check cashing while maintaining strict cash drawer limits.
- Verified customer identities and ensured compliance with banking regulations.
- Promoted financial products and services to meet customer needs and drive sales.
- Maintained accuracy and efficiency in a fast-paced financial environment.
Supervisor
Burlington Stores
Columbus
08.2015 - 05.2017
- Supervised daily store operations, including staff scheduling, training, and performance coaching.
- Managed cash registers, reconciled balances, and ensured compliance with financial procedures.
- Led team meetings to communicate updates and drive operational excellence.
- Resolved customer issues and maintained a safe, welcoming environment.
- Delegated projects and monitored progress to achieve business goals.
Education
Criminal Justice Studies -
University of Akron
Akron, OH01.2015
High School Diploma -
Worthington Kilbourne High School
Worthington, OH01.2013
Skills
- Accounts Receivable & Accounting
- Customer Engagement & Relationship Management
- Team Leadership & Staff Training
- Conflict Resolution & Problem Solving
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Process Improvement & Business Adaptability
- Retail & High-Traffic Environment Management
- Financial reporting
- Account reconciliation
- Attention to detail
- Time management
- Process improvements
- Team collaboration
- Account management
- Customer account processing
- Data analysis
- Performance coaching
- Effective communication
Timeline
Credit Services Specialist
Spectrum
04.2019 - Current
Teller
PNC Bank / National City Bank
08.2017 - 03.2019
Supervisor
Burlington Stores
08.2015 - 05.2017
Criminal Justice Studies -
University of Akron
High School Diploma -
Worthington Kilbourne High School