Keiara Mims
McKinney,TX
Summary
Experienced customer service professional with a strong background in management, seeking to leverage my skills in a dynamic company. Proven track record of excelling in customer satisfaction and retention, with a commitment to surpassing company standards. Highly motivated to receive additional training and apply my management expertise to drive success. Flexible, and hardworking in deadline-driven environments, dedicated to exceeding goals, and fostering long-term customer relationships. Skilled in delivering high-quality customer care and creating positive experiences.
Overview
8
8
years of professional experience
Work History
Pharmacy Technician II
Baylor Scott & White Medical Center
Dallas, TX
04.2023 - Current
- Delivers medication appropriately to patients, and delivers delivery carts to floors daily.
- Knowledge of procedures and standards for the labeling and dispensing of prescription medications
- Performs IV admixtures using aseptic techniques and in compliance with accepted regulatory standards as required.
- Compounds or admixes ingredients appropriately for dispensing, cart fill, and sterile preparation while under the supervision of the Pharmacist
- Maintains a specialized area of responsibility while aiding in the delivery of care in areas such as Purchasing, Receiving, Auditing, Sterile and non-sterile compounding, Billing, Informatics, Medication Reconciliation, Licensing, Contracting, and Marketing.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
Narcotic Technician
Parkland Health & Hospital System
Dallas, TX
04.2023 - 02.2024
- Audit narcotic transactions as required per Narcotic Surveillance Software.
- Investigate narcotic discrepancies timely and provide necessary feedback to Pharmacy leadership and Multidisciplinary Diversion Team
- Review and follow up as necessary on narcotic overrides to ensure that corresponding orders and documentation occur.
- Ensure pharmacy accountability with daily, weekly and monthly audits of CII safe counts and Automatic Dispensing Cabinet reports across all three campuses.
- Maintain appropriate Automatic Dispensing Machine access.
- Provide necessary narcotic use reports per policy and take minutes of Multidisciplinary Diversion Team meetings.
- In addition, this position, under direct supervision of a pharmacist, fills medication orders, prepares routine compounds and solutions (sterile and non-sterile), prepackages medications, stocks and maintains levels of supplies in assigned work area, prepares and files documents and other records, operates computer and answers telephone/window as needed and in accordance with pharmacy law and policy
Certified Pharmacy Technician
Thirty Madison
Missouri City, TX
02.2022 - 04.2023
- Establish and maintain patient profiles
- Receive and intake prescriptions or refill requests
- Prepare, count, and fill prescription orders with the highest level of accuracy
- Answer telephone calls to assist with patient requests or questions
- Use multiple computer systems to confirm and receive prescriptions orders
- Manage inventory, order supplies, verify invoice against physical quantities received, put away stock, and removing outdated drugs
- Utilize best methods for product packaging and preparation for delivery based on standard operating procedures, including, but not limited to, type of package, storage requirements (i.e. refrigeration) to ensure safe and secure delivery
- Maintain cleanliness of workspace, various machines, and equipment
Product and Visual Inspector
Empower Pharmacy
Houston, TX
02.2020 - 02.2022
- Monitored and ensures adherence to current Good Manufacturing Practices (cGMP) and regulatory standards across all quality operations, including documentation, processes, and equipment, to maintain the highest quality and safety standards in a 503A and 503B compounding environment.
- Assists in the execution of batch record reviews, ensuring all documentation is accurate, complete, and compliant with regulatory requirements, and works to resolve discrepancies to prevent delays in production.
- Coordinates and performs routine inspections and testing of equipment, environments, and systems to ensure they meet required standards, facilitating timely corrective actions when necessary.
- Collaborates with cross-functional teams to support continuous improvement initiatives, analyzing quality trends and identifying areas for process optimization to enhance overall operational efficiency and product quality.
- Supports the training and development of staff on quality control procedures, ensuring the team is well-equipped to uphold rigorous standards, troubleshoot issues, and implement best practices across all stages of production.
- Provided guidance to other team members regarding best practices for inspecting products.
- Documented inspection results in a timely manner according to company guidelines.
Data Entry Pharmacy Technician
Empower Pharmacy
Houston, TX
02.2019 - 01.2020
- Process new orders promptly and accurately to ensure customer satisfaction.
- Utilizes multiple software programs to review patient profiles, type prescriptions, and update patient records, with attention to detail.
- Verifies the accuracy of patient and prescription information, transferring clarifications to the appropriate team when needed.
- Adheres to the Health Insurance Portability and Accountability Act guidelines to maintain patient confidentiality and security.
- Meet production standards and key performance indicators for DE processing times.
Pharmacy Technician
Walgreens
Houston, TX
04.2017 - 01.2019
- Assist with insurance claim processing, resolve third-party rejections, and obtain necessary approvals.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Administered flu shots and other vaccinations as certified and in accordance with pharmacy regulations.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Entered prescription information into computer databases.
Education
Bachelor of Arts - Fashion Design & Product Developemnet
Wade College
Dallas, TX05.2023
Skills
- Customer service
- Analytical and critical thinking
- Medication therapy management
- Epic
- Informatics
- Prior authorization
- Drug utilization review
- Quality assurance
- Pharmacy software
- Team collaboration
Timeline
Pharmacy Technician II
Baylor Scott & White Medical Center
04.2023 - Current
Narcotic Technician
Parkland Health & Hospital System
04.2023 - 02.2024
Certified Pharmacy Technician
Thirty Madison
02.2022 - 04.2023
Product and Visual Inspector
Empower Pharmacy
02.2020 - 02.2022
Data Entry Pharmacy Technician
Empower Pharmacy
02.2019 - 01.2020
Pharmacy Technician
Walgreens
04.2017 - 01.2019
Bachelor of Arts - Fashion Design & Product Developemnet
Wade College
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