Keicha Miller
Summary
Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved 100% repayment rate. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.
Overview
4
4
years of professional experience
Work History
Patient Access Representative
Novant Regional Medical Center
02.2023 - Current
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collaborated with clinical staff to ensure seamless coordination of care for patients.
- Collected and validated patient demographics and insurance information.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
Income Maintenance Caseworker
Forsyth County Department Of Social Services
08.2021 - 02.2023
- Assisted clients with completing complex forms and applications, ensuring accuracy and completeness of required information.
- Managed a large caseload of diverse clients, prioritizing tasks effectively to meet deadlines and maintain organized case files.
- Determined if applicants met eligibility for public assistance programs.
- Provided compassionate support to clients facing challenging life circumstances while helping them navigate the income maintenance system.
Mortgage Loan Processor
Home Point Financial
12.2020 - 02.2023
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured compliance with federal lending regulations through meticulous attention to detail during the loan processing phase.
Education
High School Diploma -
Graham High School
Bluefield, VA06.1993
Skills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
Timeline
Patient Access Representative
Novant Regional Medical Center
02.2023 - Current
Income Maintenance Caseworker
Forsyth County Department Of Social Services
08.2021 - 02.2023
Mortgage Loan Processor
Home Point Financial
12.2020 - 02.2023
High School Diploma -
Graham High School
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