Keidra Morris
Pacoima,CA
Summary
Objectives A positive, adaptable, self-motivated and hardworking individual who is eager and more than willing to go the extra mile to acquire a position that will maximize opportunities to develop and implement programs, and to communicate positive ideas
Overview
10
10
years of professional experience
Work History
Senior Clerk
Department of Children and Family Services
Los Angeles, CA
05.2024 - Current
- Process release date request, communicate with different bureau liaisons to aide in the process of employee transition from office to office.
- Maintain vacation calendars and all request off.
- Monitor and review excel logs daily needed for attendance and telework task forms.
- Facilitate virtual and in person orientation for all DCFS employees.
- Process pre-employment for all incoming DCFS employees including transfers, promotions and demotions using PPTS, EHR, CWTABBS and NEOGOV.
- Create performance evaluations and coordinate with DHR to insure the PE’s are being recreated, revised and completed.
Intermediate Typist Clerk/ HR Personnel Processing
Department of Children and Family Services
City of Los Angeles, CA
11.2019 - 05.2024
- Performed clerical work, including typing, computer inputting, filing, checking and recording information on records.
- Answered telephone to facilitate general information in response to public or office inquiries.
- Complied with security policies and kept information confidential.
- Performed live scans in order to run background checks on new employees.
- Handled orientation for new hires and collected the correct paper work
- Complete verification of employments for employees with various agencies.
- Contact eligible candidates to offer interviews, access e-HR to verify employee information and schedule pre employment clearance appointments.
- Photograph employees and issue County identification badges.
- Point of contact for DMV Confidentiality form for the employees and also the liaison with the DMV.
Administrative assistant/ Customer Service
Attorneys On Demand
Calabasas, CA
09.2017 - 11.2019
- Answer phone calls, email, and live chat with clients and attorneys.
- Speak with attorneys regarding payment status.
- Speak with clients regarding the necessary documents needed for court appearances.
- Speak with new clients and provide them with a quote for using our services.
- Stuff attorney checks and mail them out.
- Print invoices for clients and attorneys.
CUSTOMER SERVICE REPRESENTATIVE
AAA
Burbank, CA
12.2015 - 10.2017
- Answer a high volume of calls de-escalate situations with members, get them safely off freeways and dispatch a tow truck driver out to them.
- Assist with any road side situations.
Education
Remington College
AlabamaSkills
- Data entry experience
- Customer service
- Multitasking
- Time management
References
References
Available upon request
Timeline
Senior Clerk
Department of Children and Family Services
05.2024 - Current
Intermediate Typist Clerk/ HR Personnel Processing
Department of Children and Family Services
11.2019 - 05.2024
Administrative assistant/ Customer Service
Attorneys On Demand
09.2017 - 11.2019
CUSTOMER SERVICE REPRESENTATIVE
AAA
12.2015 - 10.2017
Remington College