KEIDY MORALES
Fort Lauderdale,FL
Summary
Dynamic and results-driven Operations Manager with over 11 years of progressive leadership experience in cash management, operations, and retail management. Proven success leading teams of 55+ employees, optimizing workflows, improving operational performance, and ensuring compliance with security and regulatory standards. Demonstrated ability to drive process improvements, develop high-performing teams, and collaborate across multiple departments to achieve organizational goals. Recognized for strong leadership, critical thinking, operational excellence, and a commitment to delivering exceptional results in fast-paced environments.
Overview
13
13
years of professional experience
Work History
CMS Manager
Loomis Armored
Medley, FL
12.2025 - Current
- Lead and manage a department of more than 55 employees, including supervisors, leads, and operational staff.
- Oversee daily Cash Management Services operations, ensuring productivity, accuracy, security, and service excellence.
- Partner with branch leadership and cross-functional teams to achieve operational goals and support business growth.
- Monitor performance metrics and provide operational reporting to leadership.
- Drive process improvement initiatives to increase efficiency and enhance workflow performance.
- Ensure compliance with company policies, security procedures, and industry regulations.
- Coach, mentor, and develop employees to maximize performance and career growth.
CMS Supervisor
Loomis Armored
Medley, FL
02.2023 - 12.2025
- Supervised daily CMS operations and managed employee productivity and performance.
- Coordinated staffing, scheduling, training, and development initiatives.
- Conducted quality reviews and operational audits to maintain compliance and accuracy.
- Collaborated with transportation, customer service, and leadership teams to improve workflow efficiency.
- Resolved escalated operational challenges while maintaining service standards.
- Implemented process improvements that enhanced productivity and operational effectiveness.
CMS Lead
Loomis Armored
Medley, FL
06.2019 - 02.2023
- Led daily workflow activities and supported department productivity goals.
- Ensured accurate processing and verification of cash management transactions.
- Assisted in onboarding and training team members on operational procedures.
- Maintained operational compliance and quality standards.
- Supported troubleshooting efforts and process improvement initiatives.
- Assisted leadership with performance monitoring and workflow management.
CMS Teller
Loomis Armored
Medley, FL
10.2018 - 06.2019
- Processed, verified, and balanced customer cash transactions with a high degree of accuracy.
- Prepared deposits and cash shipments according to company procedures.
- Maintained compliance with security, operational, and regulatory requirements.
- Assisted in achieving departmental production and accuracy goals.
- Handled confidential financial information with professionalism and discretion.
Sales Associate Supervisor
Labelle Perfumes Distributors
Miami, FL
10.2014 - 09.2018
- Supervised and developed a team of 10 employees while ensuring adherence to company standards.
- Managed daily store operations, staffing, scheduling, and customer service activities.
- Monitored sales performance and analyzed trends to support business growth.
- Trained and onboarded new employees on sales techniques and operational procedures.
- Oversaw inventory management and ensured accurate fulfillment of wholesale orders.
- Resolved customer concerns and maintained a positive customer experience.
- Collaborated with management to develop strategies that increased sales and customer retention.
- Balanced registers and reconciled daily cash transactions.
Assistant Supervisor
JCPenney
Miami, FL
10.2013 - 10.2014
- Managed and supported a team of 20 employees in a fast-paced retail environment.
- Coordinated employee schedules and daily operational activities.
- Trained employees on credit card sales, promotional programs, and customer engagement strategies.
- Assisted in performance evaluations and provided coaching to improve employee performance.
- Managed stockroom operations and ensured inventory accuracy.
- Implemented merchandising and display improvements to enhance the customer experience.
- Assisted with department closing procedures and register reconciliation.
Education
High School Diploma -
Little Havana Institute
Miami, FL06.2006
Skills
- Operations Leadership
- Cash Management Services (CMS)
- Team Development & Coaching
- Workforce Planning
- Cross-Functional Collaboration
- Process Improvement
- Operational Excellence
- Performance Management
- Compliance & Risk Management
- Quality Assurance
- Strategic Problem Solving
- Employee Relations
- Customer Service Excellence
- Change Management
- Staff Scheduling
- Operational Reporting & Analytics
- Microsoft Outlook
- Microsoft Excel
- Microsoft Word
- Microsoft 365
- SharePoint
- Microsoft Teams
- Cash Management Systems
- Inventory Management Systems
- Data Entry & Reporting
- Email & Calendar Management
- Document Management
- Operational Reporting & Tracking
Languages
- English, Fluent (Read, Write, and Speak)
- Spanish, Fluent (Read, Write, and Speak)
Professional Highlights
- More than 11 years of leadership and operations management experience.
- Successfully advanced through six progressively responsible positions.
- Currently lead and develop a workforce of more than 55 employees.
- Proven ability to improve operational efficiency, streamline workflows, and achieve organizational goals.
- Extensive experience in cash management, compliance, workforce planning, and employee development.
- Strong background in cross-functional collaboration, strategic problem-solving, and operational excellence.
Timeline
CMS Manager
Loomis Armored
12.2025 - Current
CMS Supervisor
Loomis Armored
02.2023 - 12.2025
CMS Lead
Loomis Armored
06.2019 - 02.2023
CMS Teller
Loomis Armored
10.2018 - 06.2019
Sales Associate Supervisor
Labelle Perfumes Distributors
10.2014 - 09.2018
Assistant Supervisor
JCPenney
10.2013 - 10.2014
High School Diploma -
Little Havana Institute