Keigan Morrison
Okahoma City,OK
Summary
Dedicated Desktop Support Technician specializing in network troubleshooting, Microsoft 365 administration, and PowerShell automation. Proven ability to enhance technical documentation and customer service in remote environments. Focused on the continuous improvement of my knowledge and technical capabilities.
Overview
3
3
years of professional experience
Work History
Desktop Support Technician
Dental Depot
Oklahoma City, Oklahoma
09.2024 - Current
- Provided technical support for hardware, software, and network issues, ensuring minimal downtime for users.
- Administered Microsoft 365, optimizing license allocation and user account management.
- Automated processes using PowerShell and batch scripts via RMM tools.
- Leveraged hybrid Microsoft on-premises and cloud environments to enhance system reliability and accessibility.
Fiber Optic Technician
KRC LLC
Oklahoma City, OK
02.2023 - 09.2024
- Installed and terminated fiber optic cables, ensuring reliable connectivity for residential and commercial clients.
- Provided technical support to clients, enhancing their understanding of fiber optic services and products.
- Collaborated with team members to effectively execute project plans, contributing to successful project completion.
- Resolved customer inquiries related to endpoint functionality.
Education
Some College (No Degree) -
OSU OKC
Oklahoma City, OKSkills
- Network troubleshooting
- Microsoft 365 administration
- Remote monitoring management
- PowerShell automation
- Technical documentation and Ticket Management
- Delegating tasks and Project Management
Timeline
Desktop Support Technician
Dental Depot
09.2024 - Current
Fiber Optic Technician
KRC LLC
02.2023 - 09.2024
Some College (No Degree) -
OSU OKC