Keijuan White
Minneapolis,Minnesota
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Builder
Boston Scientific
05.2023 - Current
- Used personal expertise and craftsmanship to complete residential and commercial renovations.
- Worked closely with owners throughout process to keep projects in line with individual visions.
- Interpreted blueprints accurately, building structures to exact specifications.
Customer Service Representative
Willis Towers Watson
10.2022 - 12.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Store Associate
The Home Depot
10.2020 - 03.2023
- Maintained tidy and organized store to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Education
Bachelor of Science - Engineering
University of Minnesota - Twin Cities
Minneapolis, MN05.2026
Skills
- Complaint Resolution
- Scheduling
- Account Updating
- Data Entry
- Product Knowledge
- Spreadsheets
- Computer Proficiency
- Problem Resolution
Timeline
Builder
Boston Scientific
05.2023 - Current
Customer Service Representative
Willis Towers Watson
10.2022 - 12.2023
Store Associate
The Home Depot
10.2020 - 03.2023
Bachelor of Science - Engineering
University of Minnesota - Twin Cities