Keiko Delaney
AZ
Summary
Reliable shift supervisor bringing several years of experience as team leader. Well-versed in setting goals, training new employees and monitoring performance. Superb communicator with team members and managers of all levels. Positive and upbeat professional knowledgeable about safety standards, customer relations and inventory management. Highly professional, team-oriented and proactive in organizing workflows and resources to meet shift demands.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
Starbucks
Phoenix, AZ
05.2017 - Current
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Identified areas of improvement within the department and implemented necessary changes.
- Developed strategies for improving operational efficiency and customer service levels.
- Supervised team of XX during daily shifts, ensuring efficient operation and customer satisfaction.
- Trained new employees on company policies, operational procedures, and customer service standards.
Cashier
Jason Deli
Palos Hills, Chicago
08.2016 - 08.2018
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Performed other duties as assigned by management.
- Answered customer inquiries regarding store policies and procedures.
- Balanced daily transactions on a computerized point-of-sale system.
Education
High School Diploma -
Amos Alonzo Stagg High
Chicago, IL05-2017
Skills
- Inventory Control
- Labor and food cost control
- Customer-Oriented
- Safety reviews
- Schedule Management
- Staff Development
- Motivational Leadership
- Reliability and Trustworthiness
Timeline
Shift Supervisor
Starbucks
05.2017 - Current
Cashier
Jason Deli
08.2016 - 08.2018
High School Diploma -
Amos Alonzo Stagg High