Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
AssistantManager

Keiko Groom

Orem,UT

Summary

Diligent and personable student graduating May 2021 with a B.S in communications, a public relations concentration, a marketing minor, and an A.S in humanities and social sciences. Leveraging 3+ years of critical thinking application and client satisfaction to pursue an entry-level position. Considered a results-oriented and driven individual; motivated heavily by company culture, team collaboration, and creative innovations. I aim to consistently meet lead generation, customer relations, and company goals. Dedicated to providing an unparalleled work ethic, maintaining a keen eye for details, as well as extremely high standards for any project or team I have the opportunity to work with.

Overview

3
3
Certifications
7
7
years of post-secondary education
3
3
years of professional experience

Work History

Server

Red Lobster
Orem, UT
09.2019 - 10.2020
  • Investigated customer concerns to resolve problems and preserve positive brand positioning.
  • Increasing personal sales by 15% on average by maintaining current knowledge of promotions and highlighted sales.
  • Interacted positively with customers to build rapport and ensure future business.

Events Manager

Sky Zone LLC
Lafayette, LA
03.2017 - 01.2019
  • Managed administrative logistics of over 500 events, including marketing efforts, booking, and fee collection.
  • Fulfilled contractual obligations including communications, schedule creation, vendor coordination, and budget administration.
  • Solicited feedback from over 300 clients to assess event success and uncover opportunities for improvement.
  • Submitted reports to senior management to aid in decision-making and planning.

Education

Bachelor of Science - Communication, Public Relations

Utah Valley University
Orem, UT
08.2017 - Current

Associate of Science - Humanities And Social Sciences

Utah Valley University
Orem, UT
08.2017 - 12.2020

Skills

    Social Media Management

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Software

Adobe Creative Cloud (InDesign/ Illustrator/ Premiere/ Photoshop)

Qualtrics

Canva Design

Statista Analytics

Microsoft Excel

Certification

HootSuite Social Media Management

Timeline

HootSuite Social Media Management

10-2020

HootSuite Platform Certification

10-2020

CITI Human Subject Research

02-2020

Server

Red Lobster
09.2019 - 10.2020

Bachelor of Science - Communication, Public Relations

Utah Valley University
08.2017 - Current

Associate of Science - Humanities And Social Sciences

Utah Valley University
08.2017 - 12.2020

Events Manager

Sky Zone LLC
03.2017 - 01.2019
Keiko Groom