Keila Alvarez
Othello,WA
Summary
Driven Office Coordinator and Dietary Manager with a proven track record at Simplot Grower Solutions and Avalon Care Center. Excelled in enhancing client retention and patient satisfaction through strategic planning and exceptional customer service. Skilled in office management and team productivity, achieving significant improvements in efficiency and quality with meticulous attention to detail.
Overview
3
3
years of professional experience
Work History
Office Coordinator
Simplot Grower Solutions
Moses Lake, WA
01.2017 - 07.2019
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Reconciled account files and produced monthly reports.
Dietary Manager
Avalon Care Center
Othello, WA
02.2016 - 12.2016
- Purchased food supplies for department according to budget limitations.
- Improved patient satisfaction by developing and implementing well-balanced, nutritious meal plans tailored to individual dietary needs.
- Interviewed, hired and trained dietary personnel to provide optimal service.
- Conducted regular audits of food storage areas, ensuring adherence to cleanliness and food safety protocols.
- Consulted with dietitians to plan menus appropriate for patient needs.
- Ensured compliance with state and federal regulations through meticulous record-keeping and documentation of all dietary department activities.
- Collaborated with interdisciplinary healthcare teams to create customized care plans that enhanced patients'' overall health outcomes.
- Optimized kitchen workflow processes which led to reduced preparation times while maintaining high-quality meals.
- Visited with residents to inquire about satisfaction, quality, and personal preferences.
- Promoted a culture of continuous improvement within the dietary department through ongoing assessment and modification of processes and procedures.
- Enhanced team productivity by providing regular training sessions on food safety, sanitation, and dietary guidelines.
Education
Bachelor - Gastronomy
UNIVER
Zacatecas, Mx08.2012
Skills
- Schedule Coordination
- Office Administration
- Office Management
- Customer Service
- Scheduling
- Strategic Planning
- Inventory Auditing
- Vendor Relations
- Business Management
Languages
Spanish
Native or Bilingual
Timeline
Office Coordinator
Simplot Grower Solutions
01.2017 - 07.2019
Dietary Manager
Avalon Care Center
02.2016 - 12.2016
Bachelor - Gastronomy
UNIVER