Keila Baez
Irving,TX
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Red Lobster. Proven ability to enhance guest experiences through effective communication and menu memorization. Recognized for building lasting customer relationships and ensuring operational efficiency in fast-paced environments. Committed to maintaining high standards of service and satisfaction.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
Work History
Server
Red Lobster
05.2025 - Current
- Provided exceptional customer service to enhance guest satisfaction and experience.
- Assisted in maintaining cleanliness and organization of dining area for optimal guest comfort.
- Collaborated with kitchen staff to ensure timely and accurate food delivery to tables.
- Adapted quickly to diverse customer needs and preferences, improving overall service efficiency.
Cashier
Sewell Lexus of Dallas
01.2025 - Current
- Processed customer transactions accurately and efficiently at point of sale.
- Assisted customers with product inquiries and provided exemplary service.
- Handled cash register operations, including balancing cash drawers at shift end.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
Server
Blue Goose Cantina
09.2024 - 01.2025
- Delivered exceptional customer service, ensuring a positive dining experience for guests.
- Assisted in menu knowledge and provided recommendations based on guest preferences.
- Collaborated with kitchen staff to ensure timely order delivery and accuracy.
- Maintained cleanliness and organization of dining area to enhance guest comfort.
Server Assistant
Olive Garden Restaurant
03.2023 - 05.2024
- Assisted servers with order delivery and table maintenance, ensuring timely service.
- Collaborated with kitchen staff to expedite food preparation and enhance service efficiency.
- Maintained cleanliness of dining area, adhering to health and safety standards.
- Supported guest needs by promptly addressing requests and providing menu information.
Supervisor
Rink Management Services
12.2021 - 05.2023
- Oversaw daily operations to ensure smooth rink functionality and exceptional guest experiences.
- Implemented process improvements to enhance efficiency in skate rental and facility maintenance.
- Coordinated scheduling for staff, ensuring adequate coverage during peak hours and events.
- Resolved guest concerns promptly, maintaining high satisfaction rates through effective communication.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Education
James Martin High School
Arlington TxSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Customer service
- Safe food handling
- Menu memorization
Timeline
Server
Red Lobster
05.2025 - Current
Cashier
Sewell Lexus of Dallas
01.2025 - Current
Server
Blue Goose Cantina
09.2024 - 01.2025
Server Assistant
Olive Garden Restaurant
03.2023 - 05.2024
Supervisor
Rink Management Services
12.2021 - 05.2023
James Martin High School
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