Keila Edwards
Lafayette ,LA
Summary
Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders.
Personable Shopper skilled at locating merchandise to fulfill orders and suggesting reasonable replacements for out-of-stock items. Excellent sales and organizational skills coupled with service-oriented mindset. Dedicated to building long-term relationships with loyal customers.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Online Grocery
Walmart
Carencro , LA
04.2022 - Current
- Loaded and unloaded orders at customer's homes or locations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked productively with customers to meet order requirements and service expectations.
- Tracked substitutions and informed customers of changes.
- Helped customers locate products and checked store system for merchandise at other sites.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Customer Service Cashier
JC Penny Co
Lafayette , LA
01.2021 - 04.2022
- Counted money in drawers at beginning and end of each shift.
- Redeemed coupons to discount purchases.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Answered product questions using knowledge of sales and store promotions.
- Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
- Developed customer service processes to improve customer satisfaction.
Education
Business
Lafayette High School
Lafayette, LA 08.2015 - 08.2018
Skills
Accurate money handling
undefinedCertification
Microsoft word and PowerPoint
Timeline
Online Grocery
Walmart
04.2022 - Current
Customer Service Cashier
JC Penny Co
01.2021 - 04.2022
Microsoft word and PowerPoint
08-2017
Business
Lafayette High School
08.2015 - 08.2018
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