Keila Parada
Lehi,UT
Summary
Accomplished leader with a proven track record at Walmart Supercenter, enhancing team performance and customer satisfaction through effective coaching, mentoring, and operations management. Skilled in resource allocation and regulatory compliance, I've spearheaded initiatives that significantly improved productivity and efficiency. My strategic approach and ability to foster diversity and inclusion have been pivotal in achieving organizational goals.
Overview
33
33
years of professional experience
Work History
Team Lead Home
Walmart Supercenter
Saratoga Springs, UT
07.2023 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Nurtured long-term partnerships with clients by understanding their needs accurately, delivering projects on time, and providing exceptional customer support.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Optimized resource allocation by analyzing team member skills and project requirements, resulting in increased efficiency.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
- Implemented process improvements that led to reduced turnaround times for critical tasks without compromising quality.
- Directed and supervised team of Number engaged in Type and Type development.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Spearheaded multiple high-impact projects simultaneously while meeting tight deadlines under pressure-packed situations.
- Developed succession planning strategies to ensure continuity of leadership within the team and facilitate smooth transitions during organizational changes.
- Created detailed project plans outlining goals, timelines, resources, and budgets to ensure alignment with company objectives.
- Championed continuous improvement initiatives that resulted in optimized processes leading to cost savings for the organization.
- Developed and maintained effective relationships with key stakeholders to better understand their needs and expectations.
- Explored new tools and technologies that enhanced the capabilities of the team members while enabling seamless collaboration across departments.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
- Adjusted equipment to meet different productivity levels.
- Designed strategic plan for component development practices to support future projects.
- Audited team performance and compliance with Type and Type standards.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Assisted in recruitment to build team of top performers.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Devised and implemented processes and procedures to streamline operations.
- Collected, arranged, and input information into database system.
- Conducted regular reviews of operations and identified areas for improvement.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained database systems to track and analyze operational data.
- Gathered, organized and input information into digital database.
- Developed effective improvement plans in alignment with goals and specifications.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Created and managed project plans, timelines and budgets.
- Generated reports detailing findings and recommendations.
- Frequently inspected production area to verify proper equipment operation.
Team Lead Apparel
Walmart
Saratoga Springs, UT
12.2020 - 07.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Jewerly Department Manager
Walmart
Saratoga Springs, UT
07.2018 - 12.2020
Department Manager in Grocery
Walmart Supercenter
Saratoga Springs, UT
07.2018 - 12.2019
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
Customer Service Representative
Solucion Hispana, LLC
Provo, UT
07.2016 - 05.2018
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Administration Manager
Reserpet, C.A
Los Puertos De Altagracia, Venezuela
02.1997 - 07.2016
- Learned and applied preferred systems for scheduling, purchasing, and problem-solving.
- Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
- Prepared comprehensive reports on departmental performance for senior management, enabling informed decision-making and strategic planning efforts.
- Conducted regular audits of internal processes to identify areas for improvement and implement corrective measures promptly.
- Streamlined office processes by implementing efficient administrative systems, resulting in increased productivity and reduced operational costs.
- Facilitated interdepartmental communication by organizing regular meetings, fostering collaboration and cohesive decision-making across the organization.
- Maintained up-to-date knowledge of industry best practices in administration management through continuous learning opportunities, ensuring a competitive edge in service provision.
- Promoted a positive workplace culture by addressing employee concerns promptly and implementing initiatives aimed at boosting morale and job satisfaction.
- Implemented stringent data protection policies to safeguard sensitive company information from unauthorized access or loss.
- Supervised hiring processes and vendor relationships to maintain smooth operations for company.
- Negotiated favorable contracts with vendors for office supplies and services, reducing overall operational expenses while maintaining quality standards.
- Spearheaded the transition to digital record-keeping, ensuring accurate and easily accessible information for improved decisionmaking.
- Facilitated the hiring process by working closely with HR in candidate screening, interviewing, and onboarding new administrative staff members.
- Coordinated complex schedules for senior management, optimizing time usage for maximum efficiency and productivity.
- Ensured compliance with relevant laws regulations by developing robust policies procedures governing administrative operations within the company.
- Liaised with external stakeholders including clients, suppliers, and regulatory bodies to maintain strong working relationships beneficial to the organization''s success.
- Oversaw corporate events designed to connect and support employees at work and outside of work.
- Built excellent employee experience through culture of service and execution of employee assistance programs.
- Oversaw facilities management tasks such as maintenance requests and space planning initiatives to create a conducive work environment for employees.
- Optimized resource utilization by efficiently allocating personnel, equipment, and facilities to meet organizational needs.
- Organized corporate events such as conferences and workshops that fostered professional development among staff members.
Human Resources Administrator
PEQUIVEN
Zulia, Venezuela
07.1994 - 07.1997
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Oversaw hiring, staffing, and labor law compliance.
- Prepared new hire letters, employee contracts, and corporate policies.
- Conducted thorough exit interviews with departing employees to gather feedback on company culture and identify areas for improvement.
- Updated HR database with new employee information, changes in benefits, and other details.
- Ensured legal compliance in all HR practices by staying current with relevant employment laws and regulations, as well as conducting regular policy reviews.
- Answered employee inquiries regarding health benefits and 401k options.
- Monitored labor laws and regulations compliance to protect employers from litigations and employees from discrimination and harassment.
- Established strong relationships with external partners including recruiters, educational institutions, and industry associations to expand organizational reach in talent acquisition efforts.
- Collaborated with management to identify staffing needs and develop workforce planning strategies, resulting in optimized personnel resources allocation.
Production Technician
Lagoven
Zulia,Venezuela
01.1992 - 04.1994
- Troubleshot equipment malfunctions quickly to minimize disruptions in production schedules.
- Trained new team members on equipment operation, safety protocols, and company policies, fostering a skilled workforce.
- Assisted in quality control measures by performing routine inspections of products against established standards.
- Performed setup of production equipment to establish optimal performance.
Education
Bussiness Administration -
Rafael Maria Baralt
Zulia, VenezuelaSkills
- Coaching and Mentoring
- Quality Control
- Workplace Safety
- Schedule Management
- Operations Management
- Production Monitoring
- Employee Evaluation
- Diversity and Inclusion
- Product Management
- Regulatory Compliance
- Key Performance Indicators
- Trend tracking
- Influencing skills
- Equipment Maintenance
- Talent Acquisition
- Resource Allocation
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Team Lead Home
Walmart Supercenter
07.2023 - Current
Team Lead Apparel
Walmart
12.2020 - 07.2023
Jewerly Department Manager
Walmart
07.2018 - 12.2020
Department Manager in Grocery
Walmart Supercenter
07.2018 - 12.2019
Customer Service Representative
Solucion Hispana, LLC
07.2016 - 05.2018
Administration Manager
Reserpet, C.A
02.1997 - 07.2016
Human Resources Administrator
PEQUIVEN
07.1994 - 07.1997
Production Technician
Lagoven
01.1992 - 04.1994
Bussiness Administration -
Rafael Maria Baralt