Keila Pineda
Marietta,GA
Summary
Enthusiastic and compassionate ultrasound student with clinical experience in hospital settings. Strengths include strong patient care skills, ability to work under pressure during critical situations, and proficient in interpreting ultrasound results. Looking for a position to enhance and expand my knowledge and experience.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Fraud Representative
Bank of America
01.2023 - 01.2024
- Investigated fraud cases, leveraging internal systems to uncover key insights.
- Analyzed transaction data to identify suspicious activity patterns.
- Resolved customer issues regarding fraudulent transactions, enhancing customer trust and satisfaction.
- Educated clients on best practices for preventing fraud risks.
- Communicated claim status to customers and addressed inquiries, ensuring transparency and support throughout the process.
Client Relations Representative
Credit Union of Georgia
01.2018 - 01.2020
- Cultivated strong client relationships, resulting in increased satisfaction and loyalty.
- Assisted members with account inquiries and resolved issues effectively.
- Guided clients on financial products, enabling informed decision-making.
- Performed administrative tasks such as filing documents and updating databases.
- Created detailed reports of customer interactions for management review.
- Partnered with cross-functional teams to develop tailored solutions for clients.
Education
Associate of Science - Diagnostic Medical Sonography
South College
Atlanta12-2026
Skills
- Provide exceptional patient care
- Adjusting patient positioning
- Compliant with HIPAA regulations
- Bilingual (fluent in Spanish)
- Image optimization
- Execute protocols
- Integrate patient history
- Writing preliminary reports
Certification
- SPI
April 1, 2025 - CPR Certified American Heart Association
8/29/2025 - 8/2027
CLINICAL EXPERIENCE
1128 TOTAL CLINICAL HOURS
- Assisted in small and large hospitals with inpatients and outpatients.
- Assisted with paracentesis, thoracentesis and biopsies.
- Demonstrated proficiency in general, OB/GYN, and vascular exam.
- Worked with GE, Phillips and siemens machines.
- Familiar with PACS and EPIC.
Timeline
Fraud Representative
Bank of America
01.2023 - 01.2024
Client Relations Representative
Credit Union of Georgia
01.2018 - 01.2020
Associate of Science - Diagnostic Medical Sonography
South College