Keila Reyes
Pembroke Pines,Florida
Summary
Organized professional in administrative support known for high productivity and efficiency in task completion. Skilled in data entry, calendar management, and document preparation, ensuring smooth operational flow. Excel in communication, problem-solving, and time management, contributing to successful team collaboration and project execution.
Overview
19
19
years of professional experience
Work History
Office Administrator
Emerald Hills Physical Therapy
Hollywood, FL
06.2014 - Current
- Handled front desk operations by answering calls, verifying insurance, obtaining authorizations, and scheduling. Collecting patient payments.
- Coordinated new insurance contracts and maintained existing agreements with insurance providers.
- Handled billings and collections to ensure proficient payments with minimal insurance provider denials.
- Oversaw the renewal and organization of state certifications and licenses, ensuring operational continuity.
- Physical therapy assistant. Administered therapeutic modalities such as hot packs, ice packs, ultrasounds, and electrical stimulation. Overseeing patient exercises and ensuring adherence to treatment plans.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Office Manager
The S.P.O.R.T Clinic
Hollywood, FL
12.2008 - 06.2014
- Handled reception duties, phone call management, insurance verifications, authorizations, and filing. Coordinated the schedule for four therapists.
- Oversaw inventory and supplies, ordered as needed.
- Billing and Collections Supervisor (2010-2014): managed two office locations, billing, collections, and accounts receivable.
- Ensured swift payment processes through accurate and punctual claim submissions. Maintained a low denial claims rate.
- Monitored employees' working hours.
Teachers Assistant
Early Childhood Education Center
Miramar, FL
07.2008 - 12.2008
- Supported teachers by preparing materials, setting up equipment, and organizing supplies.
- Enforced rules regarding student conduct while promoting respect for diversity among classmates.
- Assisted teachers with creating and maintaining a safe, orderly learning environment.
Receptionist
Explicit Lawn Services
Pembroke Pines , FL
01.2006 - 05.2008
- Managed all incoming mail distribution, courier services, and faxes.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
Education
Associate of Arts - Liberal Arts
Broward College
Fort Lauderdale, FL06-2008
High School Diploma -
Charles W. Flanagan High Scool
Pembroke Pines, FL06-2005
Skills
- Medical Office Management
- Proficient in Microsoft Office Suite and EMR
- Leadership and team coordination
- High patient satisfaction
- Billing and Revenue Optimization
Timeline
Office Administrator
Emerald Hills Physical Therapy
06.2014 - Current
Office Manager
The S.P.O.R.T Clinic
12.2008 - 06.2014
Teachers Assistant
Early Childhood Education Center
07.2008 - 12.2008
Receptionist
Explicit Lawn Services
01.2006 - 05.2008
Associate of Arts - Liberal Arts
Broward College
High School Diploma -
Charles W. Flanagan High Scool