Keila Santos-Licona
Laurel,MD
Summary
Dynamic and results-oriented professional with a proven track record at One Stop Auto Shop, adept in complaint resolution and customer service. Excelled in team collaboration and multitasking, significantly enhancing productivity and customer satisfaction. Skilled in scheduling and maintaining meticulous records, demonstrating exceptional organizational abilities and a commitment to excellence.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
One Stop Auto Shop
Baltimore, MD
06.2023 - 12.2023
- Conferred with customers by telephone or in person to provide information about products or services, and take orders.
- Answered inbound calls, chats, and emails to facilitate customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Daycare Assistant Teacher
CASA LALA
Washington D.C, MD
01.2023 - 05.2023
- Met with administrators and department team members to work on curriculum planning and assessment methods.
- Participated in workshops, training sessions, and conferences to improve educational skills.
- Communicated effectively with parents and guardians about children's daily activities and progress.
- Collaborated with other daycare assistants to create a cohesive and supportive team environment.
- Implemented behavior modeling and positive reinforcement into daily routines.
- Maintained daily records of attendance, activities, meals served and medications administered.
Optician
Walmart Vision Center
Laurel, MD
07.2022 - 12.2022
- Organized inventory according to product type and manufacturer specifications.
- I telephoned appointment holders the day before to confirm times, contacted no-shows, obtained insurance pre-authorization, and notified patients of eyewear availability.
- Coordinated office bookkeeping, reporting, and communication with customers and vendors and maintained office equipment.
- Submitted patient insurance forms and managed simple bookkeeping.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records, and assisted with preliminary testing.
Education
High School Diploma -
Meade High School
FortMeade, MD06-2020
Skills
- Account updating
- Complaint resolution
- Scheduling
- Team collaboration
- Multitasking and organization
- Customer service
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
One Stop Auto Shop
06.2023 - 12.2023
Daycare Assistant Teacher
CASA LALA
01.2023 - 05.2023
Optician
Walmart Vision Center
07.2022 - 12.2022
High School Diploma -
Meade High School