Keilah Jones
Las Vegas,NV
Summary
Dynamic Assistant Manager with a proven track record at Freddy's Frozen Custard & Steakburgers, excelling in operations management and fostering team leadership. Achieved significant improvements in customer satisfaction and financial accuracy through effective problem-solving and staff development. Skilled in customer service and money handling, adept at minimizing discrepancies and enhancing the customer experience.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Freddy's Frozen Custard & Steakburgers
08.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Education
Desert Pines High School
Las Vegas, NV06.2022
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Problem-solving
- Staff training and development
- Employee scheduling
- Operations management
Timeline
Assistant Manager
Freddy's Frozen Custard & Steakburgers
08.2022 - Current
Desert Pines High School
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